Lead Usher

Lead Usher OCVIBE is seeking enthusiastic Lead Ushers to oversee and support Ushers on event days. The Lead Usher helps ensure that Ushers are working in their assigned areas and maintaining the highest standards of customer service. All event team members are expected to uphold the venue's quality standards and help create a safe, fun, and seamless experience for all guests. Our goal is to make each guest's experience at the venue as enjoyable and pleasant as possible. The Lead Usher maintains a friendly and professional demeanor, assists guests as needed, and provides guidance and support to event team members. The ideal candidate will have experience leading a team and providing in-person customer service.The starting hourly rate for this position is $27.00 per hour.Responsibilities Direct and supervise Ushers, Ticket Takers, and Guest Services team membersProvide customer service by greeting and assisting guests and responding to inquiries and complaintsHelp lead and train team members to ensure they are well-informed about event- and building-specific detailsAssist with coordinating meal and rest breaksAssist management in ensuring compliance with venue policies, procedures, and safety regulationsOversee Guest Services team member performance and work assignmentsInspect ADA seating areas and partner with the Box Office on ADA seat relocationsDistribute and maintain accountability for ticket-scanning equipment and wristbands, when necessaryWork with Event Security on designated incidentsReturn and document lost-and-found items through Guest ServicesParticipate in post-event debriefingsAssist management with disciplinary actionsEnsure team members comply with appearance and uniform guidelinesConduct pre-event briefings, which may include speaking in front of groups of approximately 10–15 peopleCommunicate with management or designated management team members regarding challenges and the status of assignmentsWork with Box Office personnel regarding ticket relocations, upgrades, and other ticketing logistics related to customer service within seating areasWork with Event Security and First Aid personnel on designated guest incidentsFollow established procedures during evacuations and emergenciesEnsure necessary team equipment, including radios and headsets, is prepared for Ushers before events, returned to the appropriate location, and properly charged following eventsGather post-event notes from Ushers and relay relevant information to the Event Manager at the conclusion of each eventLead post-event huddles and communicate relevant notes, feedback, and event information to the Event Manager for inclusion in the post-event reportPerform other related duties as assignedQualifications High school diploma or equivalentMust be at least 18 years of ageExcellent interpersonal skills, professionalism, and diplomacyStrong written and verbal communication skillsKnowledge of ticketing processesThorough knowledge of the venue's seating areas, including sections, rows, and seat numbersAbility to prepare thorough departmental incident reportsAbility to remain calm and professional during tense or challenging situationsAbility to establish and maintain effective working relationships with team members and supervisorsAbility to walk and/or stand for extended periodsAbility to work in varying indoor and outdoor climatesFlexible availability, including the ability to work at least 80% of monthly events and work nights, weekends, and holidays as requiredCompany: Anaheim Arena Management, LLCOur Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.