Enterprise Account Management, Director

OverviewShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.SummaryWe are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.ResponsibilitiesOwn the overall success, health, and retention of a portfolio of strategic enterprise merchantsAct as the primary point of contact and escalation owner for complex, high-impact accountsBuild and maintain trusted, long-term relationships with executive, technical, and operational stakeholdersLead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiativesPartner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level serviceProactively identify risks to account health and drive mitigation strategiesConduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic prioritiesTranslate customer feedback into actionable insights for internal teams to influence product and service improvementsSupport enterprise merchants through complex operational, regulatory, and risk-related discussionsIdentify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases)Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTechQualifications7+ years of experience in enterprise account management, customer success, or client services within FinTech or paymentsDirect experience working for a payments service provider, processor, gateway, or related financial technology companyDeep knowledge of e-commerce and card-not-present payment modelsStrong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and riskDemonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cyclesExperience operating within large, matrixed organizations and navigating cross-functional dependenciesExcellent communication and executive presence, with the ability to explain complex concepts clearlyHighly organized, proactive, and comfortable managing ambiguityPreferred QualificationsExperience supporting global or multinational enterprise merchantsFamiliarity with API-driven products and technical integrationsBackground working with marketplaces, subscription businesses, or high-volume digital commerce platformsExperience partnering with Sales on expansions while maintaining a customer-first mindsetExposure to regulated or highly scrutinized merchant segmentWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.