OutBound Customer Service

About EVOLV:EVOLV is a fast-growing company based in Fort Lauderdale, specializing in premium self-adhesive films for the Automotive, Architectural, Marine, and Graphics industries. While our core focus is the U.S. market, our footprint extends to Canada and South America, serving professionals who push boundaries in design and performance. Discover more at www.theevolv.com.The Opportunity:We’re looking for a proactive and relationship-driven Outbound Customer Service Representative to help strengthen and grow our customer relationships through consistent communication, follow-up, and support.This is a high-volume relationship-building role focused on understanding customer needs, improving their experience with EVOLV, and helping accounts grow over time. This is not a traditional sales role, while sales may happen naturally, the main objective is building trust, identifying opportunities, and creating long-term relationships.You’ll play a key role in helping customers stay connected with our brand, our products, and everything happening at EVOLV.Your Role Includes:Customer Relationship DevelopmentBuild and maintain relationships with customers through consistent outbound communication.Follow up with customers regarding orders, projects, samples, and overall experience.Understand customer needs, challenges, and future opportunities.Help move customers from occasional buyers into long-term active accounts. CRM & Follow-Up ManagementOrganize and manage all activities inside Odoo CRM.Schedule and complete follow-up tasks using calendar and “To Do” activities.Keep customer information updated and organized.Document customer feedback, opportunities, and important account notes. Customer Support & ExperienceAssist customers by finding answers and coordinating internally when needed.Communicate company updates, new products, promotions, and opportunities in a natural and relationship-focused way.Identify customer concerns and escalate important information to management.Support customers throughout their experience with EVOLV. Daily Outreach & CommunicationHandle high daily call volume with consistency and professionalism.Contact new account registrations and new leads from marketing campaigns.Reconnect with inactive or low-engagement customers.Create meaningful conversations that lead to stronger long-term relationships. What We're Looking For:Strong communication and relationship-building skillsHighly organized and disciplined with follow-up managementComfortable speaking with customers throughout the dayPositive and customer-first mindsetAbility to listen actively and understand customer needsExperience with CRM systems is a plusAbility to work independently and within a teamComfortable working in a fast-paced environmentSales or customer service experience is a plusFluent in English and SpanishThis position is ideal for someone who enjoys communication, relationship-building, organization, and helping customers grow alongside a fast-moving brand like EVOLVStarting at $17/hour​Why Join EVOLV?At EVOLV, we’re not just building a brand — we’re transforming industries. From game-changing car wraps to innovative architectural finishes, our products are all about pushing boundaries. As part of our team, you’ll help shape the way our brand connects with the world and inspire the creators who use our materials every day.Ready to lead, create, and make an impact?Apply now and be part of the evolution.