Implementation Support Analyst

Brief DescriptionWhy Canopy USA?HSCP Service Company, LLC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S.Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.Who you’ll work for: HSCP Service Company, LLCOur CultureHere at HSCP Service Company, LLC we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!About The RoleThe Implementation Support Analyst provides onsite implementation support and user enablement for internal retail and wholesale technology platforms. This role travels to company locations across the North East US to ensure successful software adoption by production and retail teams through hands-on training, documentation, troubleshooting, and process optimization. Expect 50% travel.How You’ll Make a DifferenceImplementation & User SupportProvide onsite support to retail and production locations during software rollouts and system implementationsTrain internal teams on POS and B2B platform functionality and best practicesTroubleshoot system usage issues and coordinate with technical teams for resolutionSupport locations through system upgrades, migrations, and configuration changesConduct system adoption audits and assess user capability gapsServe as primary point of contact for field teams during implementation phasesDocumentation & Training MaterialsDevelop training materials, quick reference guides, and job aids tailored to different user rolesCreate and maintain SOPs for system workflows and business processesDocument location-specific processes and best practicesBuild and maintain internal knowledge base for self-service supportUpdate documentation to reflect system changes and process improvementsReporting & Analytics SupportAssist field teams with generating and interpreting operational reportsCreate standard report templates for common business needsBuild basic dashboards for location performance, inventory, sales, and compliance trackingSupport data validation and reconciliation activitiesValidate data accuracy in ERP integrationsProcess ImprovementIdentify system usage gaps and inefficiencies based on field observationsRecommend solutions to improve software adoption and workflow efficiencyDocument automation opportunities and process improvement initiativesSupport pilot programs and vendor evaluations for new toolsFacilitate feedback loops between field teams and systems leadershipCross-Functional CollaborationAct as liaison between field operations and technical/BI teamsPartner with BI Developer on data models, reports, and testingCoordinate onboarding and system access managementCommunicate system updates and changes to field stakeholdersSkills To Be SuccessfulMinimum Education & Experience:Bachelor's degree2–4 years of experience in systems support, business analysis, or implementation rolesMinimum Knowledge, Skills & AbilitiesExperience supporting non-technical end users and delivering trainingExperience with cannabis software - PreferredAbility to translate technical concepts into user-friendly languageExcellent interpersonal, communication, and presentation skillsComfort working independently in field environmentsWillingness to travel 50% (primarily North East US)Perks & Benefits Full suite of medical, dental, and vision insurance Paid parental leave 401 (k) Paid Time Off Short Term and Long-Term Disability Employee Assistance Program Employee life insurance and supplemental life Spouse and child life and AD&D Pet insurance FSA and HSA availableScheduleThis position regularly works normal business hours, Monday – Friday, 40 hours per week. Please confirm with the supervisor regarding the expected working schedule.Work Environment And Physical DemandsThe work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.Manufacturing environment that requires extended time standing, walking, bending and reaching. Ability to carry up to 50lbs for up to a distance of 100ft may be required. Occasional extended and repetitive use of arms, hands and fingers to cut and manipulate small objects. Ability to work in a humid and pollinated environment.E-Verify Participation NoticeThis Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.Code Of ConductAll employees are expected to represent the values and maintain the standards contained in the Code of Conduct.HSCP Service Company, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in HSCP Service Company, LLC. If you need assistance with completing an online application due to a disability, please send a request to [insert email address]. Please be sure to include “Accommodation Request” in the subject line.