Technical Support

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics. *JOB SUMMARY* The Technical Service Engineer (TSE) III position involves working closely with ARGO customers and internal ARGO teams in a consulting and supportive technical role, on both an ongoing basis, as well as on a project delivery basis. A Technical Service Engineer III will provide technical recommendations to the customer, as well as onsite installation and version upgrade assistance. *EXPECTED WORK AND PERFORMANCE* Job duties and responsibilities include the following. Other duties may be assigned as needed. * Provide hardware and software recommendations to customers * Lead architecture presentations and discussions with customers * Provide onsite software (both ARGO and 3rd party) installation and configuration assistance to customers, as well as to internal ARGO teams * Provide onsite assistance during pilot and/or production rollout of ARGO applications * Provide onsite assistance to customers when performing ARGO version upgrades or other environmental changes (i.e. datacenter changes) * Diagnose and resolve complex technical issues. * Provide onsite and remote research assistance in support of problem resolution * Develop and manage technical and delivery documentation for both internal and external implementation projects. * Install, configure and implement new features of ARGO’s software * Deliberate with staff, users, and management to establish requirements for new systems or modifications. * Develop training materials and procedures, and/or train users in the proper use of hardware and software. * Demonstrate understanding of ARGO’s value chain CRP3 (Customer Relationships & Satisfaction, Revenue Expansion, People Management & Development, Process Improvement, and Product Innovation) through actions and accomplishments. *QUALIFICATIONS* * A Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering is required for the position. An advance degree in a related field is preferred. * Preferable 7+ years’ work experience providing technical support and implementation for large financial or healthcare organizations. * Consulting experience required * Relational database experience (Microsoft SQL and/or Oracle) * Construction of the database and configuratio * Comprehensive knowledge of SQL Statement Syntax * Designing for Performance (indexing and Data Contention) *SKILLS* * LAN and WAN communication and TCP/IP protocol * Comprehensive understanding of firewalls, Network load balancers and router technology * Comprehensive understanding of protocol TCP/IP, SNA (MS HIS, MQ) and HTTP * Microsoft Windows operating system technologies * Security * File sharing * MSMQ * IIS * Active Directory * Terminal Services * Installation, Configuration and Troubleshooting Skills * Install, configure and implement new ARGO features as new versions are released * Identify and correct operational issues in the client computer system * Excellent problem solving skills/techniques * Experience reviewing application generated traces and logs * Experience load testing and tuning applications and hardware * Fundamental understanding of ASP.net and C++/C# development * Strong Batch/Power shell scripting experience * In depth understanding of Install Shield package development * Non-Technical Skills * Highly effective written and verbal business communication skills * Able to work efficiently to meet time sensitive deadlines * Able to work in a team environment and independently to meet deadlines * Able to promptly answer support related email, phone calls, and other electronic communications * Capable of managing the demands from multiple concurrent projects (ability to Multi Task) *PHYSICAL DEMANDS* The candidate will work at our corporate headquarters in Richardson, TX. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. *ADDITIONAL REQUIREMENTS:* Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions. Job Type: Full-time Pay: $70,476.00 - $110,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Relocation assistance * Retirement plan * Vision insurance Schedule: * 8 hour shift Ability to commute/relocate: * Richardson, TX 75081: Reliably commute or planning to relocate before starting work (Required) Education: * Bachelor's (Required) Experience: * server Administrator: 3 years (Required) * Application support: 3 years (Required) * Application Administrator: 3 years (Required) * Microsoft Windows Server: 3 years (Required) * Command line: 3 years (Required) * Programmable logic controllers: 3 years (Required) * Technical Support and implementation: 3 years (Required) * MySQL: 3 years (Required) * SQL Statement Syntax: 3 years (Required) * Active Directory: 3 years (Required) * Azure: 4 years (Required) Work Location: In person