National Installation Manager

Our client, an after market manufacturer and installer of walk-in tubs, with offices throughout the United States, is seeking an Installation Manager to join their team. As the National Installation Manager, you will oversee the installation operations across the United States. You will be pivotal in expanding our network of installation professionals, ensuring we have the right teams in place to deliver outstanding service to our customers. This role involves recruiting, managing, and coordinating a network of installation teams to ensure our walk-in tubs are installed efficiently, safely, and to the highest standards. You will be responsible for maintaining quality control, driving process improvements, and ensuring customer satisfaction throughout the installation process. Key Responsibilities: Leadership and Management: Lead, mentor, and manage a national team of installation professionals. Develop and implement comprehensive training programs to ensure installers meet company standards and safety protocols. Foster a culture of accountability, continuous improvement, and exceptional customer service. Recruitment and Network Expansion: Proactively recruit and expand our network of skilled installation professionals and contractors. Identify and onboard new installation partners across the country to meet growing demand. Operational Oversight: Coordinate installation schedules and logistics to maximize efficiency and minimize customer wait times. Monitor and enforce compliance with safety regulations and installation procedures. Conduct regular site visits and inspections to ensure quality and consistency across all installations. Quality Assurance: Implement and oversee quality control measures to ensure installations meet or exceed company standards. Address and resolve any installation issues or customer complaints promptly and effectively. Collaborate with the product development team to provide feedback and drive enhancements in product design and installation processes. Process Improvement: Analyze installation processes and workflows to identify areas for improvement. Develop and implement strategies to optimize installation operations, reduce costs, and enhance customer satisfaction. Stay abreast of industry trends and innovations to keep Independent Home at the forefront of the market. Customer Relations: Serve as the primary point of contact for escalated installation issues, ensuring timely and satisfactory resolution. Work closely with the customer service team to provide a seamless and positive customer experience from sale through installation. Gather and act on customer feedback to continuously improve the installation process and customer satisfaction. Vendor and Contractor Management: Build and maintain relationships with third-party installers and contractors. Negotiate contracts and agreements to ensure favorable terms and conditions. Monitor performance and conduct regular reviews to ensure compliance with company standards and policies. Qualifications: Proven experience in a senior installation or operations management role, preferably in a national or multi-state context. Strong leadership and team management skills, with a track record of building and leading high-performing teams. Extensive experience in recruiting and expanding a network of skilled installation professionals. In-depth knowledge of installation processes, safety standards, and quality control. Previous experience in plumbing or working within "wet spaces" (e.g., bathrooms, kitchens) is highly desirable. Excellent organizational, problem-solving, and decision-making abilities. Ability to travel nationally as required to oversee installations and manage teams. Strong communication and interpersonal skills, with the ability to interact effectively with customers, team members, and contractors. Proficiency in using project management and CRM software. A background in the walk-in tub or home improvement industry is highly desirable. The compensation for this position ranges from $125,000.00 - $175,000.00. Actual compensation will be dependent upon the specific role, office location as well as the individual’s qualifications, experience, skills and certifications. To all staffing agencies: PKF O’Connor Davies TalentConnect (“PKFOD TalentConnect”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD TalentConnect recruiters, partners and/or employees at any of our locations regarding this position. Please be reminded, PKFOD TalentConnect is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD TalentConnect. #LI-SF1 #LI-Onsite