VP, AI Value Delivery - Retail (Remote)

Introduction AboutSymphonyAISymphonyAIis redefining how enterprises unlock value through AI. Within Retail and CPG, our CINDE platform powers intelligent merchandising decisions across pricing, promotions, assortment, and customer analytics.We are building an AI-first Value Delivery organization focused on one outcome: turning AI intomeasurable, validated profit for our clients.Job Description The Role We are hiring a Vice President, AI Value Delivery to lead global execution and ensure every CINDE deployment delivers quantifiable business impact.This is not a traditional delivery role. This leader owns end-to-end value realization from onboarding to sustained profit generation.You will define the operating model, build a global team, and serve as the executive face of client outcomes.What You Will Own End-to-End Value DeliveryOwn global delivery of CINDE across pricing, promotions, assortment, store execution, and customer analyticsDrive client adoption and capability building by embedding CINDE outputs into merchant and category workflows, training power users, and establishing recommendation override and governance protocolsDrive measurable business outcomes tied to profit, ROI, and operational KPIsEnsure every deployment translates into validated financial impactBuild and Scale the FunctionStand up and lead a global AI Value Delivery organizationHire and develop Delivery Directors, Value Architects, AI Leads, and Embedded AnalystsScale operations across US, EMEA, and APACDefine the Delivery PlaybookEstablish the end-to-end CINDE delivery model across data foundation and integration, AI model configuration and calibration, workflow execution, valuemeasurement and validation, and change managementDefine repeatable delivery playbooks across Grocery, C-Store, Wholesale Co-opsStandardize onboarding, implementation, and value validation frameworksEstablish best practices for AI-driven merchandising transformationClient Leadership and Executive EngagementLead executive relationships with C-suite stakeholders (CMO, Chief Merchant, COO)Own QBRs, value validation sessions, and strategic reviewsAct as the trusted advisor on AI-driven business transformationCommercial and Growth ImpactPartner with Sales to structure outcome-based contracts tied to measurable KPIs, validated profit milestones, and expansion opportunitiesSupport ARR growth through delivery credibility and expansion opportunitiesAlign delivery success with long-term client retention and expansionCross-Functional LeadershipPartner with Product, Engineering, and Data Science to shape roadmap prioritiesTranslate client insights into product innovationEnsure seamless execution across technical and business teamsWhat Success Looks Like (FY2026)Significant validated incremental profit delivered across client portfolioStrong client satisfaction with NPS exceeding expectationsFast time-to-value for all new deploymentsZero unplanned churn across key accountsFully scaled global delivery teamMeaningful contribution to CINDE ARR growthWhat You Bring Experience10+ years in enterprise software, AI or analytics delivery, or strategy consultingProven experience delivering measurable business outcomes, not just implementationsStrong background in retail or CPG merchandising including pricing, promotions, assortment, and category managementExperience deploying AI or advanced analytics solutions at scaleLeadershipTrack record of building and scaling global, high-performing teamsExperience managing complex, multi-region delivery organizationsStrong executive presence with ability to influence senior stakeholdersCommercial AcumenAbility to connect technical capabilities to financial outcomesExperience structuring or supporting outcome-based engagementsDemonstrated P&L accountability and ability to connect technical capability to measurable business valueTechnical and Domain DepthFamiliarity with retail data ecosystems including POS, loyalty, and syndicated dataUnderstanding of AI and machine learning applications in business workflowsAbility to bridge business strategy with technical executionWhy This Role Matters CINDE is not a software implementation; it is a managed AI transformation that combines data integration, model calibration, workflow redesign, financial validation, and client capability building to change how retailers make decisions.#LI-RemoteAbout Us Who We Are SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.#J-18808-Ljbffr