Bilingual eCommerce Support Specialist

Job Description:effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer's experience uses proper communication procedures, guidelines, and policies looks for and contributes ideas to improve the team and customer experience seeks to understand the impact of their work on the business while contributing to team goals Requirements:direct experience with customers in a service-related role Bachelor's Degree in English, Spanish, Communication Studies, Humanities, or possess equivalent experience verbally fluent in English and Spanish, as well as possess excellent grammar skills in both languages must work during core business hours of 8am to 5pm (Pacific Standard Time), including the flexibility to work varied shifts and holidays as needed demonstrates flexibility with scheduling and adapts to changing business needs, staying focused during peak volume while handling tasks simultaneously have a quiet and private place in your home where you can work without background noise high speed internet connection (>25mbps). A hardwired connection to your home router is recommended organized self-motivator able to manage personal workload, coordinate effectively with the team, and thoroughly complete assigned tasks to ensure every loop is closed proactively works to minimize mistakes and pays close attention to detail quick learner, able to absorb and convey complex product details in a meaningful way to a variety of audiences possesses excellent judgment, organizational, analytical, and problem-solving skills proficient with technology and software platforms. Salesforce is a plus strong commitment to company mission and values ability to work independently and collaboratively in a fast-paced, dynamic environment respectfully shares and accepts feedback willingly from all levels of the organization Benefits:option to enroll in a company-matched 401k plan participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure) two weeks of paid "Refresh" leave 80 hours of paid sick leave annually 11 paid holidays throughout the calendar year paid disability leave paid parental / pregnancy leave Flexible Spending Accounts (FSA) tuition reimbursement Employee Assistance Program