Resource Management Team Lead Contact Center

WM is looking for a SBS Resource Management Team Lead in Annapolis, Maryland. This role involves collaborating with Analysts to enhance customer service and overseeing contact center operations. The ideal candidate will have 2 years of customer service experience and a High School Diploma or GED. Responsibilities include guiding representatives, managing escalations, and performance oversight. A competitive compensation package and benefits are included. Starting pay range is $26-29/hr. #J-18808-Ljbffr