Admissions Counselor, Online Students (Remote)

Welcome to Career Opportunities at Lindenwood University.PLEASE READ: For all applications, please include your resume and cover letter. You may skip the "Quick Apply" page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume/CV." This is the appropriate box to upload all documents.Benefits of Being a Lindenwood Employee:Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).Tuition discounts for doctoral programs (employee only).Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.Professional development opportunities through the Lindenwood Learning Academy.JOB TITLE SUMMARYJob Title: Admissions Counselor, Online Students (Remote)Division: Enrollment and MarketingEvaluation Group: StaffFLSA Status: ExemptReports To: Director, Adult and Online Enrollment; Assistant Director, Adult and Online EnrollmentPositions Supervised: N/AJob SummaryThe remote admissions counselor for online students proactively contacts and/or responds to inquiries from potential online students to discuss their educational goals and provide information about the benefits of attending Lindenwood University. This position recruits, onboards, and supports students from inquiry to enrollment and coordinates with Student Financial Services (SFS), Admissions, and Academic Affairs to ensure a streamlined and user-friendly process. The admissions counselor also delivers upon the University's vision to be the next great learner-centric university by providing unparalleled service delivery.Essential Job Functions and Performance IndicatorsThe intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.Job Responsibilities and ExecutionSpends at least eighty percent (80%) of every shift interacting with a high volume of potential students, using telephone, text, email, video conferencing, etc.; follows applicable conversation guides to build relationships with students, help them realize their potential, and guide them to an enrollment decisionDiscovers students' educational interests and searches applicable database(s) and other resources to provide them with personalized program offeringsIdentifies potential obstacles to a student's ability to pursue their educational goals; addresses obstacles in an effort to ensure a positive and seamless student experienceResponds to new inquiries within two minutes or less and moves students through the enrollment funnel within 48 hoursAdvises potential and/or current students regarding enrollment, transferability, and applicability of previously earned college credits, degree program options and requirements, cost of attendance, and University policies and proceduresMakes admissions recommendations based on a holistic review of academic profile and extracurricular qualificationsRepresents University admissions at school visits, community events, college fairs, and all other recruitment initiativesMeets recruitment goals and adheres to departmental policies for student outreachComplies with federal, state, institution, and accreditation policies and proceduresMaintains accurate records and data on applicants and admitted studentsAdheres to University policies regarding travel and procurementService ExcellenceSupports the mission of the University and serves as an ambassador of the Q2 culture of service excellenceModels, supports, and holds others accountable to the University's valuesServes as a student concierge, listening attentively to students' needs, providing solutions, and connecting them with appropriate supporting departmentsCommunication, Teamwork, and CollaborationEvaluates effectiveness of programs, assesses outcomes, and develops improved programming for the University; identifies opportunities for process improvements and shares student feedback with relevant departmentsCommunicates and tracks all correspondence with current and prospective students within the appropriate applicationCollaborates with University departments and academic schools to provide superior student serviceAssists other recruitment divisions to meet departmental needs and goalsJob may require other duties as assigned.Required Qualifications - An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.Bachelor's degreeValid driver's license and/or reliable transportationMinimum of 2 years' experience in sales or recruitment preferredExperience in post-secondary education recruitment preferredMaster's degree preferredKnowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.Demonstrated ability to work effectively with individuals from diverse communities and culturesCustomer-service oriented with excellent attention to detailComprehensive knowledge of degree programs, marketing, and public relations principlesStrong verbal, written, and interpersonal communication skillsOrganized with the ability to multitask, use good judgement, and think criticallyStrong professional integrity and ability to maintain strict confidentialityKnowledge of general office software, particularly Microsoft Office Suite and Customer Relationship Management (CRM) systemsWork Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.General office settingEvening and weekend hours may be requiredOvernight travel possibleConsiderable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) systemDesignated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video callsRemote (limited to residents of: AZ, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, NE, TN, TX, UT, VA)Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to sit for extended periods of timeAbility to work effectively at a computer and/or on a phone for several hours at a timeAdequately mobile to attend events on- and off-campusAbility to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, etc.Ability to use repetitive wrist, hand, and finger movements to type regularlyRegular attendance is a necessary and essential functionEqual Opportunity EmployerLindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.