Crypto Compliance Quality Control Supervisor - Financial Crime (Hybrid)

Job Title:Crypto Compliance Quality Control Supervisor - Financial Crime (Hybrid)Job DescriptionThe Crypto Compliance Quality Control Supervisor will support and oversee financial crime compliance operations within a dynamic, high-growth crypto environment. This position will play a critical role in ensuring high-quality, scalable compliance operations while collaborating closely with an offshore delivery team. This is a client-facing, player-coach role responsible for managing day-to-day operations across transaction monitoring, screening, and Travel Rule workflows. The role will support hands-on casework and include program leadership focused on quality assurance, operational oversight, and stakeholder management. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Crypto Compliance Quality Control Supervisor position at Concentrix is just the right place for you!As a Crypto Compliance Quality Control Supervisor, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.WHAT YOU WILL DO IN THIS ROLEAs a Crypto Compliance Quality Control Supervisor, you will:Operational Leadership & OversightOversee daily compliance operations across including transaction Monitoring, name and counterparty screening and travel rule validation workflowsManage alert queues, case allocation, and workflow prioritizationMonitor SLA adherence, backlog, and case agingCoordinate delivery across onshore and offshore teamsHands-On Case Support (Player-Coach)Perform initial alert reviews and complex investigations during onboarding and stabilization phasesSupport escalations and provide decisioning across, transaction Monitoring alerts, screening matches and travel rule exceptionsAct as a subject matter expert across crypto investigationsQuality Assurance & ControlConduct quality reviews of investigative caseworkApply QA/QC scoring methodologies aligned to regulatory expectationsIdentify trends, root causes, and areas for improvementLead calibration sessions to ensure consistency across teamsClient EngagementServe as the primary day-to-day point of contact for the clientManage escalations and communicate operational insightsProvide reporting on performance metrics, quality trends, and risksEnsure alignment between client expectations and delivery executionOffshore Collaboration & Workforce ManagementPartner closely with offshore delivery teams to ensure seamless operationsSupport workforce planning, forecasting, and capacity managementDrive consistency in execution across global teamsSupport onboarding, training, and knowledge transfer initiativesContinuous ImprovementIdentify and implement process improvementsEnhance operational efficiency, quality, and scalabilitySupport transition and expansion of new workstreamsYOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Crypto Compliance Quality Control Supervisor role include:Required Qualifications5+ years of experience in financial crime compliance (FCC)Strong experience in crypto compliance (required), including: Blockchain analytics investigations and Travel Rule complianceStrong understanding of AML/BSA regulatory frameworksExperience leading or supervising compliance operations teamsHands-on experience with transaction monitoring and investigationsStrong written and verbal communication skills18 Years of age or older with a completed High School Diploma or GED requiredAbility to work a hybrid weekly schedule including on site in person at 185 Hudson St Jersey City NJ, 07302 and Remote at homeStrong computer navigation skills and PC KnowledgeStrong organizational skills with the ability to prioritize levels of urgency within an assigned case loadTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independently and collaborativelyDemonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and mannerStrong leadership and team management skillsHigh attention to detail and quality standardsStrong analytical and investigative mindsetMust reside in the United States and have a valid U.S. address for residencePreferred QualificationsExperience with industry-standard tools such as: Actimize, Unit21, Chainalysis, NotabenePrior experience in a client-facing role within a managed services or consulting environment or crypto firm.BA/BS degree or above preferredWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:The salary for this position is $105,000 to 110,000 Annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyA modern, state-of-the-art office setting with advanced technologies and a great teamREIMAGINE THE BEST VERSION OF YOU!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."JOB AVAILABILITYThis position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 5/15/26.ACKNOWLEDGEMENTS:Physical and Mental RequirementsThe employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment OpportunityConcentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:* English* SpanishAccommodationConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial IntelligenceAs part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work AuthorizationIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.Location:USA Jersey City - MooMoo Technologies 185 Hudson Street Suite 2600Language Requirements:Time Type:Full timePhysical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment Opportunity:Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:* English* SpanishAccommodation:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence:As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE