Dealer Analytics Manager

Location: WIRTGEN AMERICA, Inc., Antioch, TN 37013, USAJob OverviewThe Dealer Analytics Manager is responsible for creating product support standards and metrics to support strengthening dealer performance, operational efficiency, and customer satisfaction across the dealer network. This role serves as a strategic partner to dealers and internal teams, ensuring that data driven insights, best practices, and structured training tools are used to elevate dealer operations.The Dealer Analytics Manager will benchmark dealer best practices, identify operational challenges, and collaborate with Parts, Service Training, and Sales teams to collect and analyze performance data. Using this information, the role develops tailored KPIs and performance dashboards that enable the RPSM team to effectively guide, train, and support dealer personnel.This position requires strong analytical skills, effective communication abilities, and a collaborative mindset. Proficiency in Excel is required; experience with or willingness to learn Power BI is preferred. A comprehensive understanding of relational databases is also important to support data modeling, reporting accuracy, and cross functional analysis.Essential Duties And ResponsibilitiesDealer Performance & Support Benchmark dealer operations to identify best practices and areas for improvement. Conduct performance assessments to uncover challenges in parts, service, sales, and training execution. Partner with RPSM teams to develop targeted improvement and coaching plans for dealers. Support dealers in implementing recommended processes, tools, and reporting structures. Data Collection, Analysis & KPI Development Gather and consolidate operational performance data across Parts, Service Training, and Sales departments. Analyze dealer level data to create customized KPIs that measure operational health, productivity, and customer service performance. Build dashboards, scorecards, and performance tools to support data driven decision making. Ensure data accuracy and integrity by applying principles of relational database structure and relationships. Use understanding of relational databases to connect datasets, interpret data relationships, and maintain consistency between internal systems. Reporting & Analytics Generate recurring and ad hoc reports for internal leadership, regional teams, and external dealer personnel. Use Excel to organize, analyze, and present complex data clearly. Utilize or learn Power BI to create interactive dashboards and visualizations of relevant data/ information. Translate complex data into clear, actionable insights for both technical and nontechnical audiences. Cross Functional Collaboration Collaborate with internal Parts, Service Training, and Sales teams to develop a unified picture of dealer performance. Communicate findings and insights to internal leadership to support strategic initiatives and resource allocation. Serve as a communication bridge between internal departments and stakeholders to ensure alignment and continuous improvement. Travel & Dealer Engagement Travel 25%–50% based on business needs for dealer visits, performance reviews, workshops, and training support. Build strong relationships with dealer personnel, fostering trust, openness, and long-term improvement. Education & Experience Bachelor’s degree in business, Data Analytics, Industrial Technology, or a related field preferred. 3+ years of experience in dealer operations, sales support, service operations, or a similar customer-facing role (preferred). Equivalent combination of education and experience. Knowledge & Skills Advanced skills using Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, data modeling). Experience with or willingness to learn Power BI for dashboard development. Comprehensive understanding of relational databases, including concepts such as tables, keys, relationships, joins, normalization, and data integrity. Ability to connect concept adjacencies and interpret data from multiple sources to create accurate and relevant reporting. Strong bias for curiosity using analytical skills to turn data into meaningful insights. Excellent communication and interpersonal skills across multiple levels of organizations; verbal and illustrative presentation skills that focus on themes, concepts and actions. Ability to manage multiple projects simultaneously, prioritize and reprioritize responsibilities and work with minimal supervision in fast-paced environment. Demonstrated commitment and focus on developing and supporting dealer success. Physical DemandsWhile performing the duties of this job, the employee is frequently required to talk and hear, required to frequently sit, stand; walk; gross hand and finger dexterity; occasionally reach outward with hands and arms; rarely climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.Work EnvironmentWhile performing the duties of this Job, the employee will have lite travel and work in and out of the office. This role will be 75% in office and 25% travel.At Wirtgen America, we are proud to be an equal opportunity employer. In alignment with employment discrimination laws, we are committed to creating a workplace free from discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected category.We recognize that a diverse workforce enhances our success, and we actively strive to ensure our recruitment and hiring practices reflect this commitment. We encourage our team members to bring their authentic selves to every project, enriching our work with a variety of disciplines, perspectives, and backgrounds. This diversity not only strengthens our team but also benefits our clients and partners, leading to innovative solutions and exceptional results.