Digital Document Service Specialist

SPS Global is seeking a detail-oriented and technology-driven Digital Document Service Specialist to support high-volume document processing and imaging operations. This role is ideal for someone who thrives in a production-focused environment, enjoys working with technology, and takes pride in delivering highly accurate work under defined service standards.The ideal candidate demonstrates strong data entry skills, exceptional attention to detail, and a commitment to maintaining document quality, confidentiality, and operational accuracy.Job OverviewThe Digital Document Service Specialist supports digital imaging and document processing operations by classifying, indexing, and validating scanned documents while ensuring compliance with Service Level Agreements (SLAs), company procedures, and regulatory requirements.This role plays a critical part in maintaining document accuracy, data integrity, and operational efficiency within a fast-paced production environment.Reports ToClient Services Supervisor, Client Services Manager, or equivalent leadershipWhat You’ll DoDocument Imaging & ProcessingClassify scanned documents and input information into predefined system fieldsReview and validate scanned documents to ensure quality and accuracyMatch corresponding paperwork to appropriate accounts and apply established business rulesProcess high-volume digital documents while meeting required SLAs and productivity standardsData Entry & Quality AssurancePerform fast and accurate alpha-numeric data entryMaintain attention to detail while handling sensitive and confidential informationVerify data accuracy and resolve document discrepancies when identifiedEnsure document indexing and classification standards are followed consistentlyCompliance & Operational SupportAdhere to all governmental regulations, company policies, and operational proceduresProtect organizational assets and maintain strict confidentiality standardsUphold ethical business practices and workplace compliance requirementsAssist with additional operational tasks and cross-functional support as neededWhat We’re Looking ForRequiredHigh School Diploma or equivalentStrong attention to detail and accuracyHigh-volume data entry experienceFast and accurate alpha-numeric typing skillsComfortable working in a production and technology-driven environmentAbility to meet deadlines and productivity standardsStrong organizational and multitasking skillsPreferredFamiliarity with document imaging or scanning softwareExperience in document processing, records management, or digital operations environmentsExperience working within SLA-driven production settingsCompetenciesAttention to detail and operational precisionStrong typing and data entry accuracyAdaptability and willingness to learn new technologiesAccountability and reliabilityTeam-oriented mindset with collaborative work styleAbility to maintain confidentiality and compliance standardsResults-driven and deadline-focused approachPhysical RequirementsAbility to sit and work at a computer workstation for extended periodsManual dexterity for keyboard and document handling tasksAbility to perform repetitive data entry and document processing activitiesTravelNone or negligibleWhat We OfferCareer Growth: Opportunities to expand expertise across digital operations, document management, and business process services.Learning & Development: A culture that supports continuous learning and technology development.We Recognize Talent: Recognition programs available across all employee levels.Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.DisclaimerThis job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice.What We Offer Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.