Customer Success Analyst

Evermark is a newly formed beauty and personal care company bringing together a portfolio of iconic, everyday brands with enormous reach and untapped potential: Suave, ChapStick, Q-tips, Caress, St. Ives, TIGI Bed Head, Noxzema, Pond’s, Lever 2000. These are brands people know, trust, and use daily - and we are building their next chapter.Backed by a growth-oriented YellowWood Partners, we operate with speed, focus, and accountability. Our goal is simple: modernize these brands, accelerate growth, and build a company that consistently outperforms expectations. That means sharpening strategy, raising the bar on execution, and making smart, decisive moves across the enterprise - from how we plan and operate to how we go to market.This is a company in motion. We are scaling quickly, building new capabilities, and creating the operating model as we go. For the right people, that means rare access, real influence, and the opportunity to help shape not just a role, but a companyThis is an urgent, contract role 6 -12 months with a rate of $40 - 50 hourly. We are seeking a highly organized and detail‑oriented Customer Success Specialist to support daily, time‑sensitive operational responsibilities on our Customer Service team. This role requires strong critical‑thinking skills, the ability to make quick, accurate decisions, and a proactive mindset when resolving customer‑impacting issues. This role is essential in building strong, service‑driven relationships with customers while supporting sales growth and driving operational efficiency. Working closely with Supply & Demand Planning, Sales, and external partners, the Specialist manages the complete order‑to‑cash cycle, ensuring accuracy, timeliness, and seamless execution.The ideal candidate thrives in a fast‑paced environment, is comfortable managing multiple priorities, and brings exceptional technical proficiency—particularly in Excel and workflow automations that enhance speed, accuracy, and efficiency.Position ResponsibilitiesRun daily Precut & ATP processes to evaluate exceptions, manage allocations, and release confirmed orders to warehouses.Validate and execute incoming customer orders with a high degree of accuracy, including product setup, item master and customer data review, pricing verification, and alignment of order dates.Quickly assess and analyze time‑sensitive situations to determine the best path forward, balancing customer impact with operational constraints.Collaborate closely with Supply & Demand Planning and Sales to identify execution gaps, ensure alignment, and enable seamless replenishment.Coordinate and report on upcoming displays, promotions, and customer priorities to ensure readiness across internal teams.Support ongoing process improvements by identifying bottlenecks and recommending solutions that improve the customer experience and internal efficiency.Build, optimize, and maintain Excel‑based tools, dashboards, and automated workflows to improve accuracy, reduce manual work, and accelerate turnaround times.Maintain clear, consistent, and professional communication with customers and internal stakeholders.Key ChallengesBalancing the trade‑offs between time, cost, and service to meet both Evermark and customer expectations.Managing the order‑to‑cash and logistics flow across both direct and brokered customer models.Troubleshooting and resolving shipping, delivery, and order completeness issues under tight deadlines.Managing multiple customers, short lead times, high order volumes, and increasing customer expectations in a fast‑paced environment.Education & ExperienceUndergraduate degree in Logistics, Business, or a related field.2–5 years of experience in Sales Operations, Customer Success, Logistics, or Supply Chain Planning.APICS or retail supply chain–related certification is an asset.Skills & CompetenciesStrong interpersonal and relationship-building skills.Advanced proficiency in Microsoft Excel, including the ability to build tools that accelerate work and reduce manual tasks.Experience with workflow automation tools (macros, scripts, Power Automate) is a strong advantage.Proven ability to work collaboratively with cross-functional teams.Strong planning and project management skills with excellent attention to detail.High degree of customer focus with effective written and verbal communication skills.Ability to think critically, solve problems quickly, and make sound decisions under tight timelines.What Success Looks LikeMeeting daily service deadlines with accuracy and minimal follow‑up.Creating efficiencies through automation and smarter tools.Strengthening customer trust through proactive communication and reliable execution.Reducing manual workload and eliminating recurring operational issues.People Who Thrive HereWe look for people who take ownership, move with urgency, and care deeply about results.Across every level and function, success here comes from thinking like an operator; not waiting to be told what to do but seeing what needs to happen and driving it forward. The individual must be comfortable working across teams, influencing without hierarchy, and making progress even when the path isn’t perfectly defined.This is a fast-moving environment with high standards and real accountability. In return, you’ll have meaningful responsibility, autonomy to lead your work, and the opportunity to grow alongside brands, and a company, that are being actively shaped.