Client Account Manager/ Customer Service

SUMMARY Coordinates new account set up to ensure all manufacturing follows customer specifications. Supports customers by answering questions, trouble shooting problems and resolving complaints related to account set-up with the goal of total customer satisfaction by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Confers with customers to obtain all required information for account set up (such as corporate specification manual, artwork, ink samples and proofs) and to procure materials needed to set up accounts. Determines special manufacturing needs for the account and advises production. Facilitates planning sessions with employees from relevant departments. Plans and stores all data required for account set up. Sets-up and maintains products for accounts. (Remove- Creates proofs and supplies to customer for approval) Approves press proofs for new accounts. Trouble shoots any part of the account set up needed to establish a perfect production flow. Introduces customers to assigned Customer Service Specialist, who will handle customer’s tracking, rush orders, and other follow-up tasks. Transfers appropriate customer inquiries to customer service, such as order tracking. Forwards appropriate customer tasks to customer service, such as rush orders. Takes direction and guidance from Customer Service Manager and other Departmental leadership. Completes tasks in a timely manner, adhering to deadlines imposed by the customer, sales representative and/or internal departments. Efficiently manages workload within the forty-hour work week or receives pre-authorization for overtime by Wednesday of each week from the Customer Service Manager. Frequently updates Customer Service Manager of workload status. Openly communicates with Customer Service Manager to receive clarity if unsure of proper procedures. ATTENDANCE/PUNCTUALITY You are expected to be reliable and punctual in reporting for scheduled work. In the rare instance when you cannot avoid being late or are unable to work as scheduled, you must notify your supervisor as soon as possible in advance of the anticipated tardiness or absence. Poor attendance and excessive tardiness may lead to disciplinary action, up to and including termination. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as corporate specification manuals and procedure manuals. Ability to respond both verbally and in writing to inquiries or complaints from customers. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. REASONING ABILITY Ability to apply common sense understanding and carry out instructions furnished in written, oral or diagram form. Ability to define and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. During occasional visits to production, the noise level is loud.OPPORTUNITY ALERT!!! Do you want the opportunity to learn a skills for a trade in a unique industry? Do you want to work with a group of amazing people? Do you want to be appreciated, rewarded, and valued for your contribution, hard-work, and dedication? Do you want to continue to develop and grow your career while having the benefit of a stable company with many long-term employees? Not necessary, but if you are artistic, creative, or mechanically-inclined- even better! We have an excellent opportunity for an experienced Account Manager (PageDNA/Pageflex/Printing Industry Experience a plus!) to join our team! What's in it for you? Money! $$$$$$$ ! Competitive wages Bonus opportunities Opportunity for Increases Earn Gift cards Benefits! We currently offer Eligibility for: 401 K Retirement Program Insurance: Health, Dental, Vision, Short/Long-Term Disability, Accidental D/D, Critical/Hospital 24/7 Telemedicine Secure-Travel: Insurance through provider Wellness Program/Money Coaching through provider Employee Assistance Program (EAP): Emergency Shelter Assistance Military/Veteran Assistance Substance/Abuse Management Childcare/Eldercare Resources Pet Resources Relocation Assistance Critical Incident Response Face-to-face counseling Chronic condition management Support group recommendations Caregiver Support More! Live/Work Well Programs-Resources offered through our providers: Financial Health tools Retirement planning tools ID Theft Recovery resources Financial Planning and Coaching Legal advice and mediation Wills, Power-of-attorney Tax Preparation referrals and resources Social Health: Virtual volunteering, Community, Parenting, more Emotional Health: 24/7 licensed counselors, Virtual Therapy, Crisis Support, more Professional Health: Learning resources, training, stress management, productivity and leadership resources, more Physical Health: Nutrition counseling, Tobacco cessation, Weight management, more Health Saving Account (HSA), Flexible Spending Account (FSA) Perks at Work-Discount Eligibility on lots of fun products, classes, and services through provider: Gym memberships Fitness equipment Weight-loss programs Virtual classes for yoga, meditation, more Tutoring Continuing Education Childcare Discounts Meal Delivery Pet Health insurance Cell phone service Household needs, gifts and electronics Travel: Cruises, rental cars, hotels Supplemental Insurance Community Online Academy Earn WOW Points to redeem for cash and prizes Learning and Development Opportunities! Training of a Unique Trade with Experts in the Field Opportunity to learn different areas of the business for your career development Performance Reviews and Collaborative Goal-setting Opportunity for Advancement! Performance Reviews and Collaborative Goal-setting Structured Paths to learn and advance Safety Services: Workplace safety and health topic learning Camaraderie and Friendships with like-minded people working together to achieve massive success! On-site Employee 50’s Diner! Free coffee! On-site Employee Gym! Free gym membership! Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Overtime Shift availability: Day Shift (Preferred) Work Location: In person