Solutions Implementation Manager (Remote)

DescriptionUniversal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.OverviewThe Solutions Implementation Manager will lead end-to-end client implementations, from initial discovery through go-live and post-launch stabilization. This role combines solution design, project leadership, and client-facing execution to ensure predictable delivery, disciplined scope management, and accelerated time to value.This role will partner closely with Sales, Product, Technology, Operations, and Client Success to design and deliver tailored solutions for enterprise clients. The ideal candidate brings strong implementation expertise, technical and process acumen, and the ability to drive alignment across diverse stakeholders while delivering high-quality client outcomes.Key ResponsibilitiesServe as a subject matter expert on products and platforms, guiding solution design and implementation for client programsPartner with Sales during pre-sales to support RFP responses, solutioning, and implementation planningLead discovery, scoping, and documentation of client requirements, translating business needs into structured implementation plansDevelop and manage detailed project plans, including timelines, milestones, dependencies, and risk mitigation strategiesDrive accountability across internal teams and client stakeholders to ensure on-time, high-quality deliverySupport clients through implementation, including training, go-live readiness, and post-launch stabilizationCollaborate cross-functionally to translate client requirements into scalable solutions and inform product and process improvementsContinuously refine implementation methodologies and processes to improve efficiency and client outcomesRequired Qualifications5+ years of experience in project management, program delivery, or professional services within enterprise B2B environmentsProven track record supporting complex implementations, ideally within SaaS, HCM, or related industriesExperience partnering with Sales and Client Success across the full lifecycle, including pre-sales through post-go-liveStrong client-facing presence with excellent communication and presentation skillsDemonstrated ability to lead cross-functional initiatives and influence stakeholders at multiple levelsStrong organizational, analytical, and problem-solving capabilitiesPreferred QualificationsExperience in the HCM or background screening industryFamiliarity with Salesforce and project management tools (e.g., Smartsheet, Asana, Jira, or similar)Experience contributing to or improving implementation frameworks and processesSpecial RequirementsProlonged periods sitting at a desk and working on a computer.Must be proficient in the English language, both written and verbal.Ability to lift 15 pounds.Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Position Requirements