Associate Director, Customer Data Analytics

Reports To: Executive Director of Analytics, Insights, Customer OperationsAbout This Role:This role will play a critical part in building and measuring an analytical view of the patient journeys, healthcare provider (HCP) behavior, and market access dynamics through the intelligent use of data. The ideal candidate brings a strong analytical background, hands-on experience with healthcare data (especially in rare diseases), and a passion for using data to improve patient outcomes.What You'll Do:Customer and Commercial AnalyticsTranslate large and complex data sets into actionable business insights, using specialty pharmacy data, claims, EMR, CRM, and third-party sources.Analyze field force effectiveness, engagement strategies, and commercial initiatives; provide recommendations for optimization.Lead the development of advanced customer segmentation, targeting, and profiling strategies across HCPs, institutions, and payers.Translate customer trends to address assumptions that drive product sales and brand forecasts.Lead brand reporting and analytics.Data Strategy and ExecutionPartner with cross-functional teams (Commercial, Market Access, Patient Services, IT, and Data Engineering) to ensure data integrity, accessibility, and alignment with business objectives.Define requirements and partner with vendors or internal IT teams to enhance data pipelines, dashboards, and self-service analytics tools.Ensure analytical rigor in KPI tracking, reporting, and business performance reviews.Rare Disease Market UnderstandingUnderstand the unique dynamics of rare disease markets, including small patient populations, diagnostic challenges, and specialized distribution models.Develop and maintain models to support forecast accuracy, patient funnel analysis, and therapy uptake patterns.Cross-Functional CollaborationServe as a trusted analytics partner to senior commercial leadership, brand teams, and field operations.Present findings and recommendations to leadership and cross functional teams in a clear and impactful manner.Collaborate with compliance and legal teams to ensure data use aligns with regulatory standards.Who You Are:You are a seasoned data analytics professional with over eight years of experience in the pharmaceutical and biotech industries, skilled in leveraging complex healthcare datasets and tools like SQL, Python, Tableau, and Power BI to drive strategic insights. With deep knowledge of platforms like Veeva and Salesforce, you excel at translating data into actionable solutions across cross-functional teams-especially in fast-paced, specialty market environments.Required Skills:Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics); advanced degree (MS, PhD, MBA) preferred8+ years of experience in data analytics, ideally within the pharmaceutical or biotechnology industryDeep expertise in healthcare data sources such as IQVIA, Symphony, specialty pharmacy distribution data, claims, EMR, and lab dataProficient in SQL, Python, and R, with strong skills in data visualization tools like Tableau and Power BIFamiliar with CRM platforms such as Veeva and Salesforce, and their role in optimizing field force effectivenessStrong problem-solving abilities and business acumen, with a talent for communicating complex data insights to non-technical stakeholdersComfortable working in fast-paced, data-driven environments and contributing to strategic initiatives across cross-functional teamsPreferred Skills:Experience in rare disease or specialty markets is a strong plusAdditional Information: