Community Interpreter

About Convo Communications LLCFounded in March 2009, Convo is the world's largest Deaf-owned business with over 500 employees serving five countries in ten different languages.Here at Convo, we believe that conversations are the key to enhancing the lives of 70 million Deaf individuals and the people around them. By creating solutions to address the experience deprivation that many Deaf people face, we can have a lasting and positive impact on their daily lives.About the roleThe Community Staff Interpreter is responsible for delivering high-quality American Sign Language (ASL)/English interpreting services in a variety of community settings. This position assists the scheduling team related to assignment coverage, coordination, and professional discretion in the field.This role supports operational continuity by proactively collaborating with scheduling teams and other interpreters to ensure timely service delivery. The Community Staff Interpreter exercises sound judgment when addressing assignment changes, cancellations, or service needs that require real-time decision-making.What you'll doProvide professional ASL/English interpretation in diverse settings including - but not limited to - medical, legal, educational, corporate, and video-based environmentsCollaborate with the scheduling team to monitor, confirm, and adjust interpreter assignments as neededIndependently identify and communicate potential coverage gaps, cancellations, or last-minute needs and assist with real-time solutionsSupport service delivery continuity by stepping into assignments or recommending alternatives as appropriateOffer insight into interpreter matching and assignment suitability based on qualifications, skill sets, and client needsAct as a resource and informal mentor to peers by modeling professional conduct, supporting case conferencing, and contributing to skill development across the teamServe as a cultural and communication advisor in complex interpreting situations, providing insights that support effective engagement with Deaf, DeafBlind, and hearing clientsMaintain responsive communication with internal teams and demonstrate reliability in meeting assigned commitmentsParticipate in case conferencing, interpreter debriefs, and peer discussions to support quality and professional growthEnsure compliance with all internal protocols, customer-specific requirements, and documentation processesProvide at home VRI work when not interpreting at client sitesMaintain active certifications, required training, and compliance documentation for work in regulated environmentsRepresent the organization professionally in the community and model ethical conduct aligned with the company's values and interpreting standardsMust be flexible to support occasional evenings and urgent assignments, including a rotating on-call schedule of 1-2 weekends per month (minimum one weekend required), with two weekdays off provided in the week following each on-call weekend.Support the planning and execution of community-based events as neededQualificationsProficiency in American Sign Language and spoken/written EnglishMinimum of three (3) years of professional community interpreting experienceRID Certification or VQAS Level III, or equivalent - candidates who are who are uncertified may be considered, with the expectation certification is obtained within one (1) year of hireStrongly prefer Certificate of Healthcare Interpreting (CHI)Strong understanding of the NAD-RID Code of Professional Conduct and Deaf cultural competenciesAbility to think critically and act decisively in high-pressure or dynamic environmentsSkilled in using technology platforms such as Zoom, Google Workspace (Calendar, Docs, Sheets), and internal scheduling systemsExceptional interpersonal and communication skillsDemonstrated reliability, flexibility, and professionalismAdditional RequirementsPosition requires reliable, independent transportation to and from job sitesPosition requires regular local travel in own vehicle up to 3 hours a day, extended travel may be required on occasionMust have minimum high speed internet of >20 MBPSThe pay range for this role is: