Device Repair Technician & Retail Sales Associate

Job Description Title: Repair TechnicianReports To: Store ManagerExemption Status: Non-ExemptGeneral FunctionProvide device repair technician support to store, utilizing technical problem solving skills,electronic cross- reference, and web research. Repair cell phones, tablets, light fixtures, andother devices. Provide customers total solutions to their battery, bulb, and services problemswhile doing so in a courteous, professional and helpful manner.Essential Responsibilities Device Repair / Technical● Repair cell phones, tablets, and other devices based on priority● Replace screens, batteries, and other components on smartphones and tablets● Able to rebuild cordless drill batteries and other battery packs as needed● Replace cords, sockets and other parts on lamps and light fixtures● Assist with cycle count every week to reflect the accurate utilization of device repairinventory● Rotate and stock inventory● Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)● Cut keys and reprogram key fob remotesCustomer Service / Sales● Greet customers, determine needs and answer questions● Suggest sell add-on items● Directly communicates with customers about device repairs and status of repairs.● Maintains problem resolution proficiency standards and customer satisfaction levels. Escalatessituations to management when necessary● Ask questions to identify potential commercial customers● Operate computer/cash register to complete sales transactions with accuracy● Watch for loss prevention issues and advise management of any unusual activities● Demonstrate a customer-first mentalityOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing ofactivities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.Qualifications● High School education or equivalent required with relevant experience strongly preferred.Associates degree in electronics, or other technical degree preferred.● 3-6 months of previous device repair experience. Demonstrated technical aptitude.● Demonstrated problem solving skills. Duties require the ability of the use of judgment in minordecisions and use of some judgment as to the method of performance.● Excellent organizational skills. Ability to work with relative independence on regular, routineduties, referring questionable situations to supervisor or others.● Good listening and verbal communication skills with a customer focus; general knowledge ofcustomer service policies/procedures● Demonstrated attention to detail and ability to effectively manage and track multiplecommitments; effectively prioritize, follow up, and meet deadlines.Physical Requirements / Work EnvironmentThe physical demands required to perform the essential responsibilities of this position are asfollows. Reasonable accommodations, if necessary and/or as required by law, will be made available.● This position requires the employee to regularly use hands to handle or touch electronicproducts, stand, walk, sit, frequently talk and hear; occasionally stoop, kneel, crouch, crawl, andreach above shoulders. Lifting 10-20# on a regular and frequent basis, 50# on an occasional basis,and more than 50# on an infrequent basis.● While performing the responsibilities of this position, the employee will occasionally beexposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions andthe risk of electrical shock. The level of noise in the working environment is moderate.● The position also requires the employee to regularly use electrical cables, simple hand tools, amagnifying glass, spot welders, automotive and electronic testing equipment, key cutting andprogramming equipment and a company automobile.● Protective clothing and/or equipment used in this position includes safety glasses, goggles,gloves, and steel-toed shoes.Affirmative Action / EEO StatementIt is the policy of Batteries Plus to provide equal employment opportunities without regard torace, color, religion, sex, national origin, age, disability, marital status, veteran status,sexual orientation, genetic information or any other protected characteristic under applicable law.