Seasonal Guest Services Associate

The Mission of MIM: The Musical Instrument Museum (MIM) enriches our world by collecting, preserving, and making accessible an astonishing variety of musical instruments and performance videos from every country in the world. MIM offers guests a welcoming and fun experience, incomparable interactive technology, dynamic programming, and exceptional musical performances. MIM fosters appreciation of the world’s diverse cultures by showing how we innovate, adapt, and learn from each other to create music—the language of the soul.Summary: MIM is looking for an enthusiastic and energetic individual to interact with guests upon entrance to MIM, as well as on the telephone, in a slow to fast-paced environment depending on the season. Guest Service Associates function as the box office, coat/bag check, and primary information desk for MIM, ensuring a positive guest experience which reinforces the MIM brand.Primary Responsibilities:Welcome guests to MIM and provide a positive and enthusiastic atmosphere for MIM guestsSell tickets for museum admission, concerts, and other programs; check coats/bags; distribute the guidePORT audio system; enforce admission policies; and provide general informationAccurately handle large volumes of financial transactions and settle cash drawer at the end of each shiftProvide information regarding MIM’s membership and donor programs, accept donations, and assist members/donors with taking full advantage of their benefitsAnswer telephones to sell tickets and answer guests’ inquiriesMaintain the guidePORT audio units and headphones, including disinfecting and charging themOther duties as neededSkills/ RequirementsBox office and/or museum experience strongly preferred. Previous experience with PatronManager software preferredPrevious Customer Service And/or Retail Experience Strongly PreferredHigh school diploma or GED equivalencyAbility to cheerfully exercise patience and sound judgment in a variety of situations, especially in direct interactions with the publicExcellent verbal communication skillsAbility to lift up to 20 pounds and push/pull up to 100 pounds. Position requires long periods of standing Add bending/stooping for guidePORT 2.0Proficient and comfortable with computersAdditional Information: Position pays $17 per hour