Contact Center Representative

Contact Center RepresentativeLocation: Rockville, MD (100% On-Site to Start)Type: Contract-to-Hire | Full-TimePay Rate: $21$25/hourAddison Group is partnering with our client to hire a Contact Center Representative for an established organization in the Rockville, MD area. This is an excellent opportunity for early-career professionals seeking to build corporate experience with a true contract-to-hire path and industry-leading benefits upon conversion (including union benefits).Why Apply?Strong growth opportunity for recent graduates or those with 1+ year of professional experienceUnion benefits and salary increase post-conversionFree on-site parking and hybrid schedule potential after permanent hireResponsibilities:Respond to participant and vendor inquiries via phone, email, and in-person interactions with empathy and professionalismHandle questions related to eligibility, claims, and general plan informationAccurately document all interactions in internal systemsPerform clerical duties such as data entry, processing forms, and reviewing claim informationNavigate internal resources and systems to provide clear, up-to-date informationParticipate in team projects and other duties as assignedKey Qualifications:1+ year of experience in customer service, administrative support, or data entryStrong interpersonal and communication skillsboth written and verbalHighly reliable and punctual; strong commitment to attendance is essentialProficiency in Microsoft Office (especially Word and Excel); must be able to type 40+ WPMBachelor's degree or equivalent experience in a professional or corporate setting requiredPreferred Qualifications:Experience in healthcare, insurance, or union benefit environmentsPrevious work with claims processing or third-party administration (TPA)Bilingual candidates are strongly encouraged to applyAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.