Contact Center - Financial Product Specialist

Administrative - Horizon Center, 10325 Meanley Drive, San Diego, California, United States of AmericaJob DescriptionPosted Thursday, May 28, 2026 at 7:00 AMAre you passionate about helping people make smart financial decisions—and thrive in a fast-paced, member-focused environment? Join our team as a Financial Product Specialist, where you'll play a key role in delivering exceptional service and guiding members through lending solutions that support their goals.If this sounds interesting to you, below are a few more details.Delivering responsive, high-quality service that builds lasting member relationshipsAssisting members with consumer loans, inquiries, and new account needsConducting member interviews and processing loan applications efficiently and accuratelyRecommending tailored financial solutions and identifying cross-sell opportunitiesGuiding members through loan decisions, terms, and alternativesEnsuring accurate documentation, compliance, and timely loan fundingManaging a high-volume workload while maintaining attention to detailCollaborating with team members to meet performance, service, and sales goalsServing as a subject matter expert and supporting training for team membersHere is what we are looking for:Education:High school diploma or equivalent required.Experience:3+ years in a financial institution.2+ years in consumer loan processing.1+ year in customer service (call center experience preferred).Strong communication, sales, and problem-solving skillsAbility to thrive in a structured, fast-paced environment.High attention to detail and ability to prioritize competing demandsProficiency in Microsoft Office; experience with MeridianLink and Symitar is a plus.What we offer:One of San Diego and the nation's Top Workplaces!Great team and company culture!You can't beat a role in sunny San Diego!18 days of PTO in your first year plus 12 holidays a year!6% - 8% 401(k) matchIf this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!Base Pay/Salary$23.00 - $28.00 per hour, plus incentives**Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act ("CCPA")/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who aresubject to the CCPA/CPRA.Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-OnsiteAdministrative - Horizon Center, 10325 Meanley Drive, San Diego, California, United States of AmericaJ-18808-Ljbffr