Service Operations Assistant

Position OverviewThe Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.Key Responsibilities Front-End OperationsSupport daily operations of checkstands, self-checkout, and customer service deskMonitor front-end flow and adjust staffing to minimize wait timesEnsure registers, SCO units, and service areas are fully operationalAssist with opening and closing procedures as neededCustomer Service ExcellenceDeliver outstanding customer service and lead by exampleResolve customer issues quickly and professionallySupport returns, refunds, exchanges, and service inquiriesPromote loyalty programs and store initiativesTeam Support & LeadershipAssist in training, coaching, and guiding front-end associatesDelegate tasks and ensure completion of daily responsibilitiesReinforce company standards, policies, and proceduresHelp maintain a positive, team-oriented work environmentCash Handling & ComplianceSupport cash control procedures, audits, and accountabilityAssist with till counts, pickups, and safe auditsEnsure compliance with all company policies and safety standardsHelp prevent loss through awareness and proper proceduresStore Support FunctionsCoordinate with department heads to support store-wide operationsAssist during peak business periods and special eventsMaintain cleanliness, organization, and overall store readinessQualificationsPrevious retail or customer service experience preferredLeadership or supervisory experience is a plusStrong communication and problem-solving skillsAbility to multitask in a fast-paced environmentBasic math and computer skillsPhysical RequirementsAbility to stand for extended periodsOccasional lifting up to 25–40 lbsFrequent walking, bending, and reachingWork EnvironmentFast-paced retail setting with constant customer interactionFlexible schedule including days, evenings, weekends, and holidaysSuccess MeasuresCustomer satisfaction and reduced complaint resolution timeEfficient front-end flow and reduced wait timesCash handling accuracy and complianceTeam engagement and productivity