Spa Coordinator/Key Holder

Do you have a passion for hospitality, luxury service, and creating an exceptional guest experience? The Woodhouse Day Spa is seeking a warm, polished, and dependable Key Holder / Spa Coordinator to join our front desk team.This role is perfect for someone who thrives in a fast-paced environment, loves serving others, and takes pride in delivering a calm, elevated, and welcoming experience for every guest.Company DescriptionThe Woodhouse Day Spa operates four modern luxury spas in Indiana. Owned by a dedicated husband-and-wife team, the spa offers over 35 therapeutic and wellness-focused services, providing affordable luxury to guests seeking relaxation and rejuvenation. With a mission to create memorable experiences for guests and foster an unparalleled work environment, The Woodhouse is proud of its team, which currently consists of over 150 servant-hearted individuals driving our success.ResponsibilitiesWelcome guests with warmth, professionalism, and confidenceDeliver a seamless check-in and check-out experienceOpen and/or close the spa as a trusted key holderSupport daily front desk operations and guest flowAssist with appointment booking, confirmations, and schedule managementRecommend enhancements, retail products, and future bookingsHelp maintain a calm, organized, and luxury-focused front desk environmentSupport spa leadership in upholding service standards and team accountabilityAddress guest needs with grace, urgency, and problem-solving skillsWhat We’re Looking ForExperience in hospitality, spa, salon, luxury retail, or front desk service preferredStrong communication and guest service skillsProfessional, polished, and friendly presenceDependable, organized, and detail-orientedComfortable multitasking in a busy environmentSales-minded with the ability to recommend retail and promote rebookingLeadership qualities with the ability to take initiative and support the teamFlexible availability, including evenings, weekends, and holidays as neededWhy Join The Woodhouse?Work in a beautiful, modern luxury spa environmentBe part of a supportive and professional team cultureOpportunity for growth and leadership developmentHelp create meaningful experiences for guests seeking relaxation and wellnessIf you love hospitality, thrive on creating memorable guest experiences, and want to be part of a team that values excellence, we would love to hear from you.Apply today and join The Woodhouse Day Spa team - send resume to marketing@carmel.woodhousespas.com.