Desktop Support Technician

Desktop Support Technician (White-Glove Support) Location: Plano, TX Duration: 12+ Month Contract Pay Rate: Up to $26/hour Are you passionate about providing exceptional customer service while solving technical issues? We're seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience. If you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we'd love to hear from you. Responsibilities Provide white-glove, onsite desktop support to end users in a corporate environment Troubleshoot and resolve Windows hardware, software, and peripheral issues Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment Respond to and resolve support tickets while meeting service level expectations Assist with device deployments, imaging, upgrades, and workstation setup Support Active Directory account administration, password resets, and user access requests Document incidents, resolutions, and technical procedures within the ticketing system Collaborate with other IT teams to resolve complex technical issues Deliver a professional, customer-focused support experience with excellent communication Required Qualifications 1+ years of Desktop Support, Help Desk, or IT Support experience Strong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals Experience supporting Microsoft Windows and Microsoft Office applications Familiarity with ticketing systems and IT support best practices Basic understanding of networking concepts and connectivity troubleshooting Excellent communication, interpersonal, and customer service skills Strong organizational skills with attention to detail Ability to prioritize multiple support requests in a fast-paced environment Preferred Qualifications Experience working in an enterprise IT environment Familiarity with Active Directory, device imaging, and endpoint deployment Experience supporting Microsoft 365 environments Knowledge of ITIL or IT service management processes Why Join Us? 12+ month contract with long-term project stability Competitive pay up to $26/hour Opportunity to work in a professional enterprise environment Gain experience supporting modern desktop technologies Collaborative team with opportunities to expand your technical skills Keywords: Desktop Support Technician, Desktop Support, IT Support, Help Desk, Technical Support, White-Glove Support, Windows 11, Windows 10, Microsoft 365, Active Directory, Desktop Deployment, PC Support, Hardware Support, Software Support, Device Imaging, Ticketing Systems, Enterprise IT, End User Support, Plano, TX Jobs, IT Jobs Texas Pay: $24.00 - $26.00 per hour Work Location: In person