Sales & Service Advisor

We are seeking to hire a talented Sales and Service Advisor to join our team. If you're excited to be part of a winning team, Haralson Tire Co. is a great place to grow your career. Responsibilities Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and double-check that they are delivered to technicians Ensure that work provided to customers meets company quality standards Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases Qualifications Working knowledge and experience of automotive products, repairs and parts Strong communication skills and the ability to translate customer needs to workable technician orders Basic knowledge of computer programs including word processing and database tools Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly Exceptional customer service skills based on experience Basic mathematics skills to prepare and process bills and customer payment Ability to communicate complicated processes to customers Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug free workplace. EOE.