Technical Support Analyst IV PC Refresh & Desktop Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Shree Narayani Networking Solutions LLC, is seeking the following. Apply via Dice today!DL, DOB (DD/MM) and Last four SSN no. is required. Role - Technical Support Analyst IV PC Refresh & Desktop SupportClient: State of VALocation: 301 Halifax Street, Petersburg, VA 23803 (Hybrid)Duration: Long termRate: $25-30/hr. on W2 or $30-34/hr. on C2CVisa: GC-EAD & -EAD (Locals)Interview Mode: In Person OnlyTop Requirement:PC Refresh experience (imaging, deployment, data migration, hardware setup)Hardware & software troubleshootingDesktop Support / End-User Support ExperienceIT Service Management (Incident, Change, Service Request & Asset Management)Experience Managing Deployments And Working Directly With UsersMicrosoft 365 support (Outlook, Teams, SharePoint, Word, Excel)Job DescriptionStrong communication and customer support skillsVDH has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth.IT Service Support - PC RefreshVDH has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Management s IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region.The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps, and doing all hardware set-up and troubleshooting.It's critical that candidates have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users.Daily Duties Includes but not limited to:Determine the needs of the region for hardware, software, upcoming projects, and more.Communicate needs of the region to the IT Operations Center.Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.Direct users to the appropriate source of help based on needs.Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary.Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.