Toyota of Springfield Service Manager

The Toyota Service Manager is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with Toyota brand standards. This role leads service advisors, technicians, and support staff while maintaining high levels of quality, safety, and customer trust. Operational ManagementManage daily service department operations, including scheduling, workflow, and productivityEnsure repair orders are completed accurately, on time, and in compliance with Toyota standardsMonitor shop efficiency, technician productivity, and labor salesMaintain proper staffing levels and technician skill alignmentEnsure a high level of customer satisfaction and CSI scoresResolve customer complaints professionally and promptlyPromote a customer-first culture aligned with Toyota's "Customer for Life" philosophyOversee service write-ups and ensure transparent communicationDevelop and manage departmental budgetsMonitor key performance indicators (KPIs) such as ELR, hours per RO, and gross profitControl expenses including labor, parts usage, and warranty administrationMaximize service and warranty profitability while maintaining complianceRecruit, train, coach, and evaluate service advisors, technicians, and support staffConduct performance reviews and implement development plansPromote a positive, safe, and productive work environmentEnforce dealership policies and proceduresEnsure accurate and timely submission of warranty claimsMaintain compliance with Toyota warranty policies and dealership proceduresStay current on Toyota service bulletins, recalls, and technical updatesEnsure OSHA and dealership safety standards are followedImplement Toyota Production System (TPS) and Toyota Service Management (TSM) best practicesMaintain a clean, organized, and efficient service departmentParticipate in Toyota training, audits, and dealership meetingsSupport continuous improvement initiatives 3-5 years of automotive service management experience (Toyota preferred)Strong leadership and customer service skillsSolid understanding of automotive service operations and warranty processesProficiency with dealership management systems (e.g., Reynolds & Reynolds, CDK)Valid driver's license