DCO Tech (AWS)

Job ID: 3205263 | Amazon Data Services, Inc. - A19 You will maintain the heartbeat of global cloud infrastructure, ensuring seamless data center operations that power millions of businesses worldwide. Key Job Responsibilities Perform server rack installations and hardware break‑fix on various components. Troubleshoot network issues and respond to operational incidents that impact service availability. Carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services. Serve as a primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in an Industrial Environment Work shifts longer than 8 hours to support 24/7 operations, covering night and day shifts. Role may be assigned to a facility still under development, requiring travel to established locations for training until the designated site becomes fully operational. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs. A Day in the Life Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Resolve problems at root and step back to understand broader context. Maintain service level agreements through proactive issue detection and reporting. Act in the absence of direction or support. Improve effectiveness through process innovation. Basic Qualifications 1+ years of computer networking experience. 1+ years of Linux operating systems experience. Bachelor's degree in Information Technology, Computer Science, or related field. Experience in computer networking and Linux operating systems. Ability to lift and rack equipment up to 40 pounds. Experience with computer hardware troubleshooting and repair. Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system. Experience with cabling infrastructure best practices and methodologies. Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment). The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Dulles – 30.00–54.00 USD hourly USA, VA, Haymarket – 30.00–54.00 USD hourly USA, VA, Manhattan – 30.00–54.00 USD hourly Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr