Supply Chain Customer Satisfaction Analyst

Valeo est une entreprise mondiale de haute technologie qui conçoit des solutions révolutionnaires pour réinventer la mobilité. Nous sommes un équipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilité dans le monde entier. Notre vision ? Inventer une mobilité plus verte et plus sûre, grâce à des solutions axées sur la conduite intuitive et la réduction des émissions de CO2. Nous sommes leaders dans nos domaines d'activité et reconnus comme l'une des plus grandes entreprises innovantes au monde.Ready to tackle the challenges of the vehicle of the future? Join us and lead tech innovation for a reinvented interior experience! What you will win~As part of a global community of talented people, you will grow and thrive working on advanced technologies for greener, safer and smarter mobility. Our company culture gives all our employees the opportunity every day to #Dare.Care.Share. You will receive a best in class, total compensation package that provides a comprehensive benefits program with real financial valueAbout the Role~As a Supply Chain Customer Satisfaction Analyst, you will monitor, consolidate and challenge the Valeo Supply Chain performance of a defined Customer portfolio and region by~Providing best in class Customer Service to the CustomerBecoming our Customer ExpertProviding optimal analytical and data supportHandling internal/external Communication and gatheringsShowing Operational / Customer Satisfaction Excellence applying Valeo Tools and standardsParticipating to Supply Chain ProjectsResponsibilities Also Include~Provide best in class Customer Service to the CustomerEnsure quick and qualitative Customer response to improve Customer satisfaction.Customize KPI management based on Customer’s priorities~ Customer Service Rate, Past dues, Customer backorders, lost sales, claims and escalation requests…Identify top offenders based on Customer’s KPI.Collect and challenge Valeo action plans from entities in deviation for a quick resolution. Ensure the data reliability, action plans consistency and robustness.Build, deploy and follow up the Customer’s Supply Chain roadmap considering applicable Valeo Supply Chain standards.Become our Customer ExpertGather and share Customer’s latest rules linked to Supply ChainRelay to the Valeo network Customer’s essential Supply Chain information as premises closing calendars or new logistics projects if any.Build, promote, follow and ensure training/certifications of Valeo counterparts on Customer’s tools, standards and expectations.Provide optimal analytical and data supportConsolidate and ensure accuracy of the forecast and delivery performance metrics (Customer/Valeo view).Publish periodic statements to Valeo management with qualitative and quantitative comments on deviations/offenders versus Customer’s targets.Consolidate and alert on penalty risks or invoiced penalties from the CustomerHandle internal/external Communication and gatheringsMaintain up-to-date Valeo Customer Service contacts directory for selected Customer.Build good working relationships cross-functionally with internal and external Customers.Represent Valeo when meeting with Customers in order to identify actions to improve our performance and to optimize the flows.Prepare and perform Valeo’s presentation to support the periodic reviews with Customers.Visit the Customer/Valeo Sites when needed.Support sites on dispute processes if any.Share with network concerned results on improvements achieved and lessons learned.Operational / Customer Satisfaction Excellence applying Valeo Tools and standardsDrive implementation and application of Valeo standards.Ensure availability of process documentation with process flows & works instructions.Participate on Supply Chain ProjectsDrive continuous improvement of your Customer Service base and Valeo internal systems and processes.Realize benchmarking within the Customer Service Network in coordination with your Management.Take part in and possibly lead Supply Chain and Customer projects as appropriate.What You Should Have~Bachelor’s Degree in Business or Engineering with a Supply Chain & Logistics specialization At least 3 Years in Supply Chain - Customer Service / Production ControlCustomer care focus and experience is essentialGood analytical skills and experience of KPI reportingAble to communicate professionally at all levels both verbally and in writing IT literate, proficient in all Google/Microsoft Office tools, especially Sheets/Excel as required for reporting and analytical purposes (e.g. v-look up, pivot tables etc.) Knowledge of SAP or other ERP systemQuality and or sales experience would be a plusAPICS/CPIM and Lean Management certification is a plusJoin us!Thanks to its strategy focused on innovation, Valeo aims at reducing CO² emissions and developing intuitive driving to propose greener, safer, and smarter mobility. The fantastic (r)evolution towards the vehicle of the future provides amazing career opportunities and challenging jobs!Diversity by natureAt Valeo, innovation is driven by the diversity, authenticity and energy of its talents. You are looking for new technological and human adventures? Join Valeo and its more than 100.000 employees across the globe! More information about valeo ~ https~//www.valeo.comPosition~SC Customer Satisfaction ManagerDépartement~Site Supply ChainSchedule~Temps pleinEmployee Status~CDIType de contrat~Contrat permanentJob Posting Date~2025-12-03Join Us !Being part of our team, you will join~ one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development a multi-cultural environment that values diversity and international collaboration more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable developmentMore information on Valeo~ https~//www.valeo.com