Director, Business Delivery - Pet Insurance (REMOTE)

* Lead a **team of 6–10 associates** (mix of delivery leaders/analysts) with clear accountability for performance, development, and engagement.* Operate as a **hands-on delivery leader** – able to move between portfolio-level strategy and detailed execution, not a purely advisory role.* Own the **business delivery outcomes** for a defined portfolio within Pet (profitability, regulatory/compliance, platform transformation, and growth initiatives).* **Proven track record** of leading high-performing, multi-level teams (analysts, leads, and delivery managers) through complex change.* Demonstrated ability to:+ Set **clear expectations**, goals, and success measures.+ Provide **direct, timely feedback** (positive and constructive) and hold associates accountable.+ Address **underperformance** early and effectively, including coaching plans and, when needed, decisive personnel actions.* Strong **talent development mindset** – creates growth opportunities, builds bench strength, and actively mentors future leaders.* Models **calm under pressure**, resilience, and healthy challenge; sets the tone for urgency without chaos.This role is **not suitable** for individuals without prior, **successful** team leadership experience.* Owns **end-to-end delivery** of a large, complex project/program portfolio (e.g., multi-million dollar initiatives, multi-quarter timelines, cross-functional dependencies).* Demonstrated strength in:+ **Prioritization and trade-offs** across competing initiatives, with a clear link to strategy and value.+ **Risk and issue management** – proactively identifies, communicates, and drives mitigation plans (not just reporting).+ **Structured governance** – runs effective routines (status, RAID, stage gates) that drive decisions and progress.+ **Follow-through** – closes the loop on decisions, actions, and commitments; avoids drift.* Comfortable making **sound decisions with imperfect information**, escalating appropriately and in a timely way.* Proven experience partnering closely with **Product, Technology, Operations, Data & Analytics, Finance and Marketing** (or similar) to deliver outcomes, not just artifacts.* **Crisp, transparent communicator and strong informer** who can:+ Proactively keep their leader and senior stakeholders informed — **no surprises** on portfolio health, risks, or decisions.+ Synthesize complex portfolio health into clear, concise summaries for senior leaders.+ Tell a coherent "story" of **risk, timeline, budget, and value** in a way that drives action.+ Tailor communication for different audiences (executives, peers, delivery teams, external partners).* **Brings their leader along**:+ Establishes and maintains **predictable, proactive feedback loops** (e.g., regular touchpoints, short written updates, early escalations).+ Closes the loop on actions and decisions, so leadership understands status, impacts, and asks.+ Surfaces issues early with options and recommendations, not just problems.* Demonstrated **executive presence**:+ Shows up prepared, on camera, and engaged in key meetings.+ Is willing and able to **push back constructively**, raise concerns early, and influence direction.+ Represents the team and Pet professionally and confidently in cross-functional and executive forums.* Strong written communication skills for **executive-ready materials** (1-pagers, decks, RAID logs, decision memos, decision emails).* **Significant prior people leadership experience** (typically 5+ years) with direct accountability for team performance and development.* Demonstrated success leading **large, cross-functional portfolios** or programs in a complex environment.* Strong background in **business delivery, process leadership, and continuous improvement** (Lean, Agile, or similar).* Experience in **financial services, insurance, or retirement solutions** is a plus but not required; ability to learn domain quickly is essential.* Proven ability to **work independently, take initiative, and drive clarity** in situations with ambiguity or limited direction.* Humble, curious, eager to learn – and **comfortable being visible and accountable** as a senior leader in Pet Operational Excellence.* Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.* Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions.Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans.* Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures. Responsible for communicating to customers, management and external sources.* Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed. Leads individuals to define criteria of performance success. Selects and applies appropriate performance measurement tools.* Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change.* Manages team responsible for training the customers on business, technological, societal and environmental trends to support strategies for improving business performance.* Directs staff who participate in strategic projects and who evaluate new technological developments, evolving business requirements and who recommend appropriate systems alternatives and/or improvements to current systems.* Leads team that develop compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.* Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we've been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know – #J-18808-Ljbffr