Implementation Specialist (Variable Ops Experience Required)
Implementation Specialist The Implementation Specialist (internal title Business Solutions Analyst I) supports the delivery and implementation of scalable solutions within Tekion's Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.
Key Roles & Responsibilities:
- Assist in collecting and analyzing business and functional requirements to support solution development
- Document current- and future-state business processes, workflows, and system interactions
- Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
- Participate in system configuration, testing, and user acceptance activities
- Support the creation of user documentation, process flows, and training materials
- Maintain project deliverables and assist in tracking milestones and timelines
- Perform basic data analysis to support solution design and post-implementation success
Basic Qualifications:
- Position requires 90% travel
- Position requires 2-4 years of experience implementing Automotive Fixed (Parts & Service) software
- Calgary location preferred
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field
- Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio
- Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus
- Strong written and verbal communication skills
- Willingness to learn project delivery methodologies and enterprise business platforms
Perks & Benefits:
- Competitive compensation and generous stock options 100% employer-paid top-of-the-line medical, dental and vision coverage
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development