Application Support Engineer

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.Application Support EngineerLocation : Cleveland (Onsite – 4 days in office)Department : Product & Client SupportReports To : Director of Product & Client SupportTravel: Sponsorship: This position is not eligible for Visa SponsorshipRelocation: This position is not eligible for RelocationYour ImpactCHAMP is seeking a proactive and client-focused Application Support Engineer to join our team.You will be an essential technical team member who will develop and support multiple applications in our CHAMPGov suite for State Motor Vehicle Departments. You will have a direct positive impact on company success, growth, and client satisfaction. You will craft and execute Problem Management practices to proactively address system issues. Additionally, you will execute Incident Management production issue resolution, collaborating with client facing, engineering and architecture teams.What You Bring We welcome candidates from all backgrounds.What You’ll Do Responsibilities:Own the stability and performance of mission-critical systems supporting 40+ million constituentsLead rapid incident response and drive root cause resolutionEnact a proactive and collaborative approach to identifying problems, performance bottlenecks, and areas for improvement before they impact customersBuild automation to eliminate manual support tasks and improve system resilienceDevelop application features, internal tooling and RESTful APIs that integrate with external systems including state DMV platformsImprove overall observability in monitoring, metrics, logs and alertingTroubleshoot and resolve software integrations, data integrity challenges, and application errorsIdentify opportunities to improve system performance and efficiency, scalability, fault tolerance, and monitoring capabilitiesDevelopment StackProgramming languages: Java, SQL, PythonFrameworks: Spring BootTooling: Docker, Git, Terraform, GitHub ActionsDatabases: PostgreSQL, MySQLArchitecture: AWS, Message Queuing, Event DrivenCollaboration: Jira, Confluence, GitHub, Slack (or similar tools)Required Qualifications:Bachelor’s degree in computer science or related field, boot camp certification, or equivalent work experience3+ years’ experienceExperience writing Java code and working with REST APIsStrong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineersKnowledge of relational databases and SQLAbility to follow complex design and development standardsFlexible approach, able to operate effectively with uncertainty and changeDriven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solveFamiliar with troubleshooting web-based applications, cloud transaction processing, database queries, and software integrations.Analytical and problem-solving skills, with an ability to identify and resolve complex technical issues.Ability to work effectively in a dynamic, fast paced, collaborative environment.Flexible approach, able to operate effectively with uncertainty and changePreferred Qualifications:Understanding of cloud platforms, preferably AWSWhy You’ll Like Working HereCompetitive SalaryAnnual Bonus PotentialHealth, Dental & Vision InsuranceUnlimited PTO PolicyMatching 401K with immediate vestingSubsidized Lunches at our Cleveland HeadquartersFast Paced work environment in a growth companyNewly Renovated Office SpaceSalary Range The expected salary range for this position is $85,000 to $110,000 annually . This is a good faith estimate, and final compensation may vary based on experience, skills, and geographic location.We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.By joining CHAMP , you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.#J-18808-Ljbffr