Field Engineer - Onsite Mobility Specialist

Field Engineer - Onsite Mobility SpecialistMust Havethese skillsExperience supporting iOS, and Android devices in an enterprise environmentExperience with Mobile Device Management (MDM) concepts and best practicesKnowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restoresKnowledge of the Okta PlatformProficiency supporting Company Portal and end-user device enrollment workflowsStrong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layersStrong working knowledge of Microsoft Intune for device managementNice to Have:Excellent customer service skills with a strong focus on end-user experienceJOB DESCRIPTIONQuestions and Answers MUST be on Top of Resume!1.How many years of experience do you have with working with IT support with a focus on mobility management?2. How many years of Field Experience/Mobility Management do you have?3.Do you have knowledge of service now platforms?4.What is your back up plan if you have vehicle problems?5.Have you ever worked for *** as a contractor or FTE, if so who was your manager and when were you there?6. Do you have experience with Microsoft Intune for device management?7. Are you at least 18 years of age?8. Do you have experience supporting iOS, and Android devices in an enterprise environment?9. Do you have knowledge of the Okta Platform?Onsite Mobility Specialist RoleWe are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer-focused approach to IT support. You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end-user experience.This role will be an onsite role, in the office 5 days a week.Key Responsibilities· Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices· Troubleshoot and resolve hardware, software, connectivity, and configuration issues· Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs· Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance· Manage and support Intune configuration profiles, compliance policies, and device restrictions· Deploy, update, and troubleshoot applications via Intune and Company Portal· Support conditional access requirements by ensuring devices meet security and compliance standards· Assist with device security, including encryption, password policies, and remote wipe actions· Respond to mobility-related incidents and service requests in accordance with SLAs· Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives· Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement· Monitor device health and compliance and take corrective actions as needed· Keep up-to-date inventory of returned devices· Prepare devices for disposal if they cannot be reused· Participate in user community training sessions (C&E)· Participate in Mobility RFPs as needed· Manage Mobility mailbox· Collaborate with mobile carriers and TEM on device orders/issues/portal updates· First level reviewer/approver of Monthly Optimization ReportsRequired Qualifications4-5 years of experience in IT support with a focus on mobility managementKnowledge of Service Now PlatformsTechnical Skills· Strong working knowledge of Microsoft Intune for device management· Experience with Mobile Device Management (MDM) concepts and best practices· Proficiency supporting Company Portal and end-user device enrollment workflows· Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores· Experience supporting iOS, and Android devices in an enterprise environment· Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layersKnowledge of the Okta PlatformSoft SkillsExcellent customer service skills with a strong focus on end-user experienceClear and professional verbal and written communication abilitiesStrong problem-solving and analytical skillsAbility to prioritize and manage multiple tasks in a fast-paced environmentStrong attention to detail and commitment to accuracyAbility to work independently while also collaborating effectively with cross-functional teamsStrong documentation and process-following skillsAdaptability and willingness to learn new technologies and evolving mobility solutionsProfessional demeanor when working with users at all levels of the organizationWork EnvironmentEnterprise IT environment utilizing Microsoft cloud technologiesCombination of remote and onsite device support as requiredWork area needs to remain clean and organizedStandard business hours