Technical Customer Support – Medical Devices

Job Title: Product Surveillance Associate / Technical Customer Support – Medical Devices Location: Sturtevant, WI 53177 Duration: 12-month contract The Product Surveillance Associate position provides clinical and safety assessments of post-market events. This position is an integral role in marketing compliance with global regulations.Work with minimal supervision and requires a high degree of interaction with customers, health care professionals, and global teams at all levels within the organization.Processing product complaint reports received by phone, electronic, or verbal correspondence in accordance with applicable SOP(s).Provide technical support and remote troubleshooting guidance as needed.Conduct follow-up activities to be able to close complaint records on time.Complete complaint investigations, which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and ensuring proper approvals are obtained as part of closures.Process product replacement orders, create device service orders, and/or utilize the company's inventory management system as applicable. SAP experience is preferred.Execute the activities of processing complaints in accordance with the Company Quality System.Required: BS in a Physical Science or Engineering or Equivalent Experience required.Experience in Quality Assurance and/or other regulated industry or similar experience required.Strong technical writing and general problem-solving skills required.Requires Vision Assessment (20/20 near visual acuity & acceptable color vision).