Service Advisor / Sales

Job Title: Automotive Service Advisor Schedule: Monday-Friday, 7:30 AM - 5:30 PM (No Weekends) Pay: Hourly + Bonus Structure Location: A&R Complete Auto Care 392 Warfield Blvd. Ct. Clarksville, Tennessee 37043 About Us We are a family-owned and operated automotive repair facility committed to doing business the right way-fair, honest, and ethical. Since 2011, we've built our reputation on trust, quality service, and a culture-first mindset. Our team works hard, supports each other, and takes pride in delivering an exceptional customer experience. Position Overview We are looking for a motivated and customer-focused Service Advisor who thrives in a fast-paced environment and enjoys building relationships with customers. This role is critical to our success-you'll be the bridge between our customers and technicians, helping guide the service process and ensuring a top-tier experience from start to finish. Key Responsibilities Greet customers in a timely, friendly, and professional manner Listen to customer concerns and clearly communicate service recommendations Provide accurate estimates for repairs and maintenance Keep customers updated throughout the repair process Coordinate with technicians to ensure efficient workflow and accurate information Recommend additional services based on vehicle needs Ensure complete and accurate customer and vehicle records Maintain a clean, organized workspace Handle necessary paperwork and documentation Requirements Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Positive, energetic attitude Sales mindset with a focus on customer trust and satisfaction Automotive knowledge preferred Previous customer service experience preferred (sales experience a plus) Valid driver's license Benefits & Perks Hourly pay + performance-based bonus Medical, dental, vision, and life insurance (with company contribution) 401(k) + Roth options Paid vacation time 5 personal days + 5 sick days annually Paid holidays Employee discounts Paid training and development 5-day work week - No weekends Strong team environment where culture comes first Core Values Efficient - We use our time, energy, and resources wisely to deliver fast, high-quality results Assume Positive Intent - We believe the best in others and address concerns directly and respectfully Adaptable / Embrace Change - We stay open-minded and flexible, adjusting quickly to new ideas and challenges Loyal - We stand by our team, our mission, and our commitments-especially when it's not easy Consistently Dependable - We do what we say we will do, showing up and following through every time Integrity - We act honestly and ethically in all situations, even when no one is watching Who We're Looking For Someone who: Enjoys working with people and building relationships Communicates clearly and confidently Takes pride in delivering excellent customer service Wants to grow with a company that values its team Believes culture and teamwork matter If you're looking for a career where your attitude, communication skills, and work ethic truly make a difference, we'd love to meet you. Apply today with your resume to schedule a confidential interview!