Product Support Representative

About Our ClientThe organization operates within the healthcare data and information sector, focusing on improving connectivity and information exchange among care providers, payers, and consumers. By combining industry expertise with technology solutions, it addresses friction and misalignment across healthcare systems while helping organizations reduce costs and improve risk management, quality, and revenue growth.About the OpportunityThe Product Support Representative supports healthcare operations by managing provider communications, handling inbound and outbound calls, and assisting with audit and medical record processes. This role helps maintain accurate provider information, resolve inquiries efficiently, and ensure timely completion of provider requests while supporting broader organizational goals.Responsibilities• Make an average of 45 outbound calls per day to providers regarding provider reporting and inquiries.• Participate in daily inbound call management, scheduling, and escalation activities.• Document and correct inaccurate provider contact and address information.• Process provider requests within required turnaround times.• Follow up with providers to obtain outstanding medical records and ensure data accuracy.• Accurately document provider communications, requests, and outcomes in internal systems.• Maintain professionalism and confidentiality when handling provider and healthcare information.• Perform additional duties as assigned to support team goals and business objectives.Requirements• High school diploma or GED.• Minimum 18 years of age.• At least 1 year of customer service experience.• At least 1 year of call center experience or experience handling high-volume calls in a remote or virtual environment.• Proficiency with Microsoft Word, Excel, and Outlook.• Ability to work Monday through Friday, 8:00 AM to 5:00 PM CST.• Ability to securely handle sensitive documents and maintain a dedicated, private workspace.• Residence in an area with access to approved high-speed internet.• Preferred experience in healthcare customer service.Soft Skills• Strong listening and communication skills.• Ability to empathize with customers and provide professional reassurance.• Self-directed approach with the ability to multitask and manage competing priorities.• Strong attention to detail and follow-through.Pay Range and Compensation Package• Hourly pay range of $16 to $29 per hour, based on experience and other relevant factors.Benefits & Perks• Comprehensive benefits package.• Incentive and recognition programs.• Equity stock purchase program.• 401(k) contribution.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.