Senior Director, Denials

DescriptionAbout AspirionAt Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.About The RoleThe Senior Director is accountable for end to end performance across defined segments of the denials lifecycle, owning throughput, cycle time, quality and revenue outcomes. This role operates within a tech-enabled, functionally specialized model designed to scale through automation, clear ownership, and optimized workflow orchestration. This role ensures alignment across teams, leads large-scale initiatives, and optimizes workflows to improve performance, scalability, and efficiency.Operating at the intersection of strategy and operations, this leader translates business priorities into executable plans that deliver measurable outcomes. The Senior Director drives cross functional execution, ensuring alignment, leading large-scale initiatives, and optimizing workflows to improve performance, scalability, and efficiency. In partnership with Operations, Product, Finance, and Client Success, this role drives end-to-end throughput, revenue realization, and operational excellence.Impact you will make Drive end-to-end performance across the denials lifecycle by ensuring work is aligned, streamlined, and executed with clear ownership and accountabilityDeliver measurable improvements in throughput, cycle time, quality, and revenue realization through workflow optimization and disciplined executionLead the successful execution and scaling of large, cross-functional initiatives that advance operational capability and business performanceEliminate silos and strengthen coordination across teams, enabling seamless handoffs and consistent outcomes across the lifecycleBuild organizational capability by developing leaders, reinforcing accountability, and establishing repeatable, scalable ways of workingEnable the business unit to consistently achieve target operating model performance, supporting profitability, efficiency, and long-term growthWhat You Will DoDrive alignment across functions to ensure seamless end-to-end workflow execution, clear ownership, and accountabilityLead and operationalize large-scale, cross-functional initiatives, including automation, workflow redesign, and performance improvement effortsTranslate business priorities into clear execution plans, ensuring initiatives move from concept to measurable outcomesEvaluate and optimize workflows to improve throughput, cycle time, quality, and scalability across the denials lifecycleEnsure alignment between workflow statuses, system routing, and functional accountabilityIdentify and resolve bottlenecks, inefficiencies, and gaps in ownership, ensuring work is routed and executed effectivelyEstablish and reinforce performance frameworks and accountability structures to drive consistent, predictable resultsPartner cross-functionally with Finance, and Client Success to align on priorities, capabilities, and performance expectationsPartner with Product and Engineering to scale automation and reduce manual intervention across the lifecycleMonitor performance trends and leverage data to drive decision-making, prioritize efforts, and deliver continuous improvement Monitor automation performance, identify failure points, and drive rapid resolution to maximize throughputBuild and scale a high-performing leadership structure, including Directors, Managers, and Supervisors Establish clear performance expectations, productivity standards, and accountability frameworks across all levels Drive organizational design and role clarity to support scalable growthDrive adoption and performance of AI enabled workflows of new processes, tools, and capabilities to ensure sustainable change and long-term scalabilityOperate and diagnose in parallel—delivering results while identifying structural gaps in workflows, ownership, and system designWhat You Will BringStrong strategic and operational leadership capability with a demonstrated ability to translate business priorities into executable plans and measurable outcomesProven ability to lead large-scale, cross-functional initiatives and drive alignment across Operations, Product, Finance, and Client SuccessDeep expertise in end-to-end revenue cycle management, with a strong focus on denial management, payer dynamics, and performance driversStrong financial and business acumen with the ability to connect operational performance to revenue, cost, margin, and overall business outcomesExperience designing, optimizing, and scaling operating models, workflows, and organizational structures to support growth and efficiencyData-driven mindset with the ability to leverage KPIs, dashboards, and performance insights to drive decision-making, prioritization, and continuous improvementProven ability to lead organizational change and transformation, including driving adoption of new tools, workflows, and capabilities at scaleStrong analytical and problem-solving skills with the ability to identify trends, uncover root causes, and implement sustainable solutionsExecutive presence with strong communication and influencing skills, capable of driving alignment and accountability across senior stakeholders without direct authorityDemonstrated ability to build, lead, and develop high-performing teams and leadership bench strengthAbility to operate effectively in ambiguous, fast-paced environments, making sound decisions with incomplete information while maintaining forward momentumExperience operating within or designing functionally specialized operating models that align work to the right role, at the right time, supported by technologyWhat We Would Like To SeeBachelor’s degree in Healthcare Administration, Business, Finance, or a related field preferred8-12+ years of experience in Revenue Cycle Management, with deep expertise in denial managementExperience leading multi-functional teams or end-to-end operational segmentsProven track record of driving large-scale operational or transformational initiativesExperience partnering with Product, Finance, and Client Success in a cross-functional environmentStrong understanding of payer dynamics, denial trends, and revenue cycle performance driversExperience operating in a metrics-driven, performance-focused environmentDemonstrated ability to drive workflow optimization and process improvement at scaleCore expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunitiesSupport Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligationsUS remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.DisclaimerThe duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.