IT Technician / Helpdesk Support

Job Description Seeking IT Support Technician to troubleshoot and resolve common IT problems both remotely and in person (at customer’s site) including support of PCs, Macs, software applications, printers, phones, and other devices. Applicants must have a positive, “can do” attitude with a desire to produce high quality results and high customer satisfaction.Duties & ResponsibilitiesResolve IT helpdesk requests, create service tickets, document solutions and processes.Provide network and computer technical support remotely and onsite (company vehicle).Upgrade, replace, breakdown, setup, support hardware including Windows and Mac computers, tablets, copiers, printers, telephony, network, and related equipment.Install and configure routers, switches, telephony equipment – training provided.Identify / test existing network wiring; install and terminate new wiring as necessary – training provided.Effectively and accurately communicate technical information to both technical and nontechnical personnel.Provide support to other technicians and units.Collaborate with internal teams to identify recurring issues and suggest system improvements.Document support requests, troubleshooting steps, and resolutions.Skills / RequirementsBachelor’s degree in information technology, computer science, or related field,or equivalent industry experience or/and certification(s).PC support experience in Windows - 2 or more years preferred.Working knowledge or Apple / Mac.Basic troubleshooting skills with Mac OS X / Apple hardware a plus.Basic troubleshooting skills for hardware, software, and network-related issues.Familiarity with Office 365, including Outlook, Word, Excel, and Teams.OneDrive / SharePoint knowledge a plus.Basic understanding of networking concepts (DNS, DHCP, IP addressing) and operating systems (Windows, macOS).Strong analytical and problem-solving skills.Ability to communicate effectively with both technical and non-technical users.Willingness to learn and adapt to new technologies.Sound technical skills, analytical ability, good judgment, strong operational focus.A well-organized, self-directed individual who can work with minimal supervision.Ability to work extended hours, some weekends pursuant with industry demands.Valid Florida driver’s license and clean driving record - Company vehicle provided for on-site support.Fluent in English.Legally authorized to work in US without sponsorship.Must be friendly, honest, & kind.PHYSICAL REQUIREMENTS:Ability to sit and stand for prolonged periods of time.Ability to use / stand on ladder – place head above drop ceilings (somewhat confined areas)Ability to lift, pull, push boxes, and manipulate equipment which requires strength, gross and fine motor coordination.Must be able to lift 50 pounds without assistance. Ability and some experience using hand tools: drill, driver – will be wall mounting hardware.Pre-employment drug screening and background checks are required.Job Type: Full-timePay: $23.00 - $27.00 per hourBenefits:Paid time offSchedule:8 hour shiftAbility to commute/relocate:Reliably commute or planning to relocate before starting work (Required)Location: Boynton Beach, FL 33426Experience:IT support: 2 years (Required)Work Location: In personCompany DescriptionRibbit IT is an up-and-coming MSP that is passionate about excellence.Company DescriptionRibbit IT is an up-and-coming MSP that is passionate about excellence.