Order Management Specialist

Job Description: · Job Title: Order Management Specialist · Schedule: Onsite M-F 8am-5pm · Interview: 30 Minute Onsite Interview with Team and Hiring Manager Job Overview: · The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination, accuracy, and on-time execution. · The ideal candidate brings some project management experience—comfortable working with timelines, deliverables, follow-ups, and cross-functional communication. · This person is proactive and committed to completing all daily tasks with urgency, even in an office environment. · The role requires strong ownership, excellent follow-through, and the ability to work efficiently in a fast-paced plant operation. Key responsibilities: - · Demonstrate strong ownership: follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day. - Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes. · Review order details and ensure alignment with engineering, planning, production, and supply chain requirements. · Communicate proactively with internal teams including supply chain, production, engineering, planning, and shipping to resolve issues or delays. · Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed. · Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders. · Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion. Preferred Qualifications & Skills · Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered. · Experience in order management, planning, customer service, or production support. · Some project management experience. · Proficient in SAP for order processing, scheduling, and CR management. · Strong Excel skills · Familiarity with manufacturing environments or electrical distribution products is a plus. · Strong attention to detail and accuracy with high-volume tasks. · Excellent time management and prioritization in a fast-paced environment. · Proactive, solution-oriented, and accountable for completing assigned tasks.