Staff Development Program Manager

Johnston County is an Equal Opportunity Employer.DescriptionThis is a reposting, all previous applicants are still being considered. Johnston County Department of Social Services has an immediate opening for a Staff Development Program Manager. The Staff Development Program Manager will play a critical role in developing and overseeing the training department for the Johnston County Department of Social Services, focusing on Medicaid and Economic Services programs. We are seeking a highly motivated experienced dynamic proactive leader with a proven track record in training development, creating, engaging, effective training materials and management. The person selected will need to be well-versed in adult learning theory, NCFAST, and innovative training methods.The person in this position, will have the ability to independently manage details associated with multiple eligibility programs and projects to track activities and meet deadlines is required.Duties and ResponsibilitiesPlan, direct and coordinate training initiatives for Medicaid and Economic Services eligibility programsDesign and implement comprehensive training curricula that align with new policies and regulationsDevelop new employee orientation programs that effectively onboard staffSupervise and mentor training staff to ensure high-quality training deliveryConduct regular performance evaluations and provide constructive feedbackWork closely with members of the team to support the ongoing development of new and existing eligibility curriculaTranslate audience insights and trainer input into improvements for instructional contentInvestigate emerging approaches in adult learning and share findings with colleaguesSimplify technical or complex subject matter into accessible language for broad audiencesCollaborate with team members to brainstorm new program concepts and refine existing onesComprehensive understanding of all eligibility NCDHHS and federal policies, procedures, and requirementsSupport staff and trainers in understanding and applying revised program materialsManage the training budget, ensuring all resources are allocated efficiently and effectivelyAssist trainers in creating written and online assessments to evaluate trainee understanding and application Assist trainers in developing reference courses to ensure staff remain current with changing policies and regulationsIdentify programming and staffing needs within the training department and broader agencyAnalyze training trends and outcomes to assist department heads in developing continuous quality improvement standardsImplement evaluation methods to measure training effectiveness and impact on service deliverySupport and foster effective community partnerships to enhance training programs resourcesContribute to a positive team culture that values creativity, joy, emotional intelligence, collaboration, and shared successParticipate in special projects, strategic planning sessions, or program events as neededKnowledge, Skills And AbilitiesThorough knowledge of needs, problems, and attitudes of disadvantaged persons.Thorough knowledge of the use of the public assistance manuals.Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility.Considerable knowledge of all agency programs and services.Considerable knowledge of community programs and services which could affect the client/applicant.Considerable knowledge of the budget and planning process. Considerable understanding of the budget process.General knowledge of basic supervisory/management skills.Skill in instructing, organizing, directing, and supervising lower-level employees.Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work.Ability to assess needs and to plan for future requirements.Ability to read, analyze, and interpret rules, regulations, and procedures.Ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.Desired Education and ExperienceMinimum Training And Experience RequirementsFour years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.Desired Education & ExperienceGraduation form an accredited college or university with a bachelor’s degree in Business Administration, Social Work, Human Services, Organizational Development, and Public Administration. Excellent communication skills, both written and verbal, for delivering training and collaborating across departments. Proficiency in NC FAST and at least three years of experience as a training facilitator or in a similar role. Possess at least three - five years as an IMC Supervisor. Experience in both Medicaid and FNSPossess strong leadership and supervisory skills, including team management, performance evaluation, and conflict resolution. Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and virtual training tools (e.g., Zoom, Microsoft Teams, learning management systems, Googles Classroom). Good analytical skills for identifying training needs, interpreting quality assurance data, and preparing reports. Ability to develop and implement innovative training solutions tailored to the needs of Medicaid staff. Capacity to manage multiple priorities and meet deadlines in a fast-paced environment. Ability to foster a positive and inclusive team culture focused on continuous improvement. Adaptability to handle frequent policy changes and integrate them into training and operations.NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Important Pre-Employment InformationIf the position requires a degree, official transcripts must be submitted within 30 days of hire.A pre-employment reference check will be conducted.A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.Johnston County provides a comprehensive, affordable insurance and benefits program.Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.comThis description applies to benefits eligible positions.01Please select your highest level of completed education.High School Diploma or GEDSome college, trainings, certificationsAssociate's DegreeBachelor's DegreeMaster's Degree or higher02What best describes your years of experience in eligibility, case management or related work as it relates to North Carolina Medicaid programs?No experienceLess than 2 years2 - 4 years4 - 6 yearsMore than 6 years03Please describe in detail your experience that describes of supervising/managing eligibility programs.04Please describe in detail your experience in writing curricula and facilitating workshops.05Which best describes your years of experience working with the automated system, NC FAST?No experienceLess than 2 years2 years to less than 5 years5 years or more06With which software are you proficient (choose all that apply)?Microsoft WordMicrosoft ExcelMicrosoft PowerpointMicrosoft OutlookMicrosoft Teams07Describe your management style to adjust to frequent changes in the work environment and work demands.08Describe your ability to adjust to frequent changes in the work environment and work demands. Required Question