Technical Trainer

Seeking an experienced IT Trainer to deliver comprehensive technology training within a large professional services organization. This role focuses on onboarding new hires, upskilling staff, and promoting effective adoption of legal and business applications in a law firm or similar corporate environment.Key Responsibilities:Conduct instructor-led and virtual training sessions on core legal and business applications, including document management, timekeeping, and desktop productivity toolsDevelop, update, and maintain training materials, user guides, quick reference sheets, and video tutorialsSupport onboarding programs for new attorneys and staff, ensuring smooth integration into firm systemsProvide application-specific training for document management platforms (such as iManage Work 10), legal time entry systems (e.g., iTimekeep), and other core software toolsDeliver training on Microsoft Windows operating system and standard desktop applications (Word, Excel, Outlook, PowerPoint)Collaborate with IT, HR, and practice groups to assess training needs and develop targeted learning initiativesManage content within the firm’s Learning Management System (LMS), including hosting courses on platforms such as UniversitySite or equivalentConduct one-on-one and small group training sessions tailored to individual or team needsTrack training attendance, gather feedback, and measure training effectiveness to ensure continuous improvementStay current on system updates, new features, and the latest training methodologies to enhance delivery qualityCore Qualifications & Requirements:3+ years of IT training experience, preferably in a law firm or professional services environmentStrong expertise in legal technology applications, especially document management (e.g., iManage Work 10) and legal time entry systems (e.g., iTimekeep, similar platforms)Demonstrated ability to deliver engaging in-person and virtual training sessions to non-technical usersExcellent written and verbal communication skills with the ability to simplify technical conceptsSkilled in content creation, including training manuals, user guides, and quick reference materialsProven ability to manage multiple projects in a fast-paced setting and prioritize workload effectivelyFamiliarity with Learning Management Systems like UniversitySite or comparable platformsNice-to-Have Qualifications:Experience supporting legal workflows or document automation toolsKnowledge of PDF workflows and Adobe Acrobat proficiencyAbility to assist in training on legal workflows related to WIP, billing, collections, or related processesCore Technical Skills:Legal Document Management Systems: iManage Work 10, iTimekeep, legal timekeeping solutionsDesktop Applications: Microsoft Windows OS, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Learning Platforms: UniversitySite, LMS management and content developmentDocument workflows, PDF editing, electronic filingCareer Impact:This role offers the opportunity to shape the technology proficiency of legal professionals and streamline their daily workflows through effective training and support.The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.