Technology Specialist

PurposeEnables instructional and administrative support through the use of technology by implementing,maintaining and trouble-shooting computers, network and related audio/visual equipment.   Essential Functions Deploys, updates and maintains district-owned desktops, laptops, tablets, smart TVs, printers, copiers and interactive panels.Supports classroom instruction with technology hardware, software and digital servicesSupports school administration with technology hardware and softwareProvides Tier 1 and Tier 2 Troubleshooting for technology problems (hardware, software, networks, etc.)Collaborates directly with building techs, district A/V tech, district based technology staff and instructional technology coaches regularly to support technology.Provides customer service to staff and students through onsite drop-ins, support ticketing system and direct messages.Assists with onboarding new staff and students at the start and mid-school year.Maintains cybersecurity and IT policies with a diverse population of students and staff.Supports user account creation and management in Active Directory, Azure, Google Apps for Education, Learning Management Solution and Curriculum Applications.Provides primary support for 1:1 student iPad program, including imaging and deployment through Jamf Management System.Implements district software and cybersecurity standards including supporting client based EDR\Malware applications and content filtering.Maintains and cleans all technology equipment.Research and stay current with technology trends to best meet the district's current and future needs.Maintains hardware inventory and software licenses.Serves on committees relating to technology as requested.Provide opportunities for students to leadDuties directly related to the purpose of the job.  Supervisory Responsibilities Supervises student assistants Qualification Requirements:To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associates Degree3-5 years work experienceLanguage Skills Ability to read, analyze and interpret scientific and technical journals, financial reportsand legal documents. Ability to write reports, business correspondence andprocedure manuals. Ability to present information in one-on-one and small groupsituations to customers, clients, other employees, and/or students. Ability to effectivelypresent information and respond to questions from groups of administrators,managers, staff, clients, customers, and/or the general public. Mathematical Skills Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Other Skills and Abilities Ability to develop relationships and connections with a diverse population of staff, students, public and administration.Ability to manage time and prioritize a diverse set of tasks effectively with little supervision.Ability to learn and adapt to new technology and solutions quickly. Possesses strong aptitude for supporting technology and able to learn independently. Ability to perform the job under severe time constraints and pressure. Possesses strong analytical skills, excellent research skills and troubleshooting skills. Ability to work as a team member, and coordinate with other technology staff members.Ability to perform duties in accordance with all district and State requirementsand policies.Ability to anticipate and plan for a variety of seasonal based projects (Ex. staff onboarding\changes, state\classroom assessments, inventory, prepping building for breaks\leaves)  Knowledge and experience with:Multiple operating systems (Ex. Windows 10/11, Mac OS X, iOS, Android)Mobile device management (JAMF, InTune, Destiny, Snipe-It)Interactive Panel management (Promethean, Radix)  Copier/Printer management (Canon, HP, Printopia, PrinterLogic)TCP/IP network troubleshootingCabling standardsWireless networksGoogle WorkspaceMicrosoft Office 365Hardware repair and installationSoftware installation and standardizationTroubleshooting above listed areasPhysical Demands The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions. While performing the duties of this job, the employee is frequently required towalk, stand, bend or twist at the trunk, stoop/squat/kneel, reach above the head,reach forward, repeat the same hand, arm, or finger motion many times, typenon-stop, have manual and finger dexterity, push items on wheels over carpetedfloor, blacktop/paved road, tiled floor, concrete or other rough outdoor surfaces.Occasionally, but essentially, the employee must be able to sit, have hand/gripstrength, lift up to 50 pounds floor to waist (occasionally loads over 50 poundscan be reduced to smaller loads), lift up to 25 pounds waist to shoulder, lift up to25 pounds shoulder to overhead, push/pull over 90 pounds on wheels (such asAV cart, portable computer lab cart), carry 26 to 50 pounds (such as computers,printers) up to 150 feet. The employee may occasionally bend or twist at theneck more than the average person, climb (on ladders, etc), lift over 76 poundsfloor to waist, carry 51 to 75 pounds. Specific vision and hearing required by thisjob include seeing close work such as typed or handwritten material and gooddepth perception. Work Environment The work environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions. While performing the duties of this job, the employee frequently works inside, isexposed to VDTs or CRTs, is exposed to infection (germs, bacteria, viruses).Employees must meet deadlines with severe time constraints. While performingthe duties of this job, the employee occasionally, but essentially, works outside,walks on slippery surfaces, works in confined spaces or cramped body positions.The employee may occasionally work in loud noise areas, be exposed to gases,fumes, sprays, or work irregular or extended hours. Pay and ClassificationClassification Category 13, Position 6 – Per the Classified Collective Bargaining AgreementThe information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.Position Type:Classified - 8.0 hours/daySalary:$34.99 to $38.03 Per Hour