Patient Billing Customer Service Manager (REVENUE CYCLE HC MGR 2)

Job Summary Reporting to the Director of Finance, this position serves as Patient Billing Customer Service Manager for the Hospital, Hospital Clinics, PCN clinics and Professional Services billing groups. Responsible for management of the Self-Pay Billing Office, financial assistance program, charity care, call center and bad debt receivables for all health system billing groups. This position manages a staff of over 30 FTEs consisting of Supervisors, Analyst, Customer Service Representatives, Collection Representatives and Clerical Support staff. Responsible for AR management of active self-pay account receivables and bad debt receivables assigned to outside collection vendors. Ensures excellent customer service, client relationships and compliance with the Fair Debt collection practices and other State/Federal rules and regulations. MGR234 Apply By Date September 25, 2024 at 11:59p; Screening and selection can begin any time. The application deadline has been extended 5 days to accommodate technical issues some applicants are facing. If you experience technical issues while applying, please send an email to applicanthelp@ucdavis.edu to engage support. Minimum Qualifications 5 years of experience in the oversight of revenue cycle performance required. Several years of previous leadership experience required. Thorough knowledge of healthcare revenue cycle operations, concepts, and policies and their impact throughout the organization, with an in-depth understanding of related functions and issues, including coding, registration, billing, reimbursements, aging accounts, contractual adjustments, and charge capture. Excellent skills in project management and in developing strategic plans, building staff competencies, managing staffing and resources, organizing operations, understanding and improving workflows, and fiscal management. Excellent leadership and managerial skills, with the ability to create and maintain a goal-oriented climate of teamwork and cooperation across departments for effective problem solving, conflict resolution, support for organizational values, and consistent achievement of targets and objectives. Excellent analytical, critical-thinking, organizational, and business process optimization skills, with the ability to quickly troubleshoot problems and apply complex analytics to identify and implement effective solutions. Excellent ability to collaborate with senior management to develop and implement new strategic plans and budgets. Ability to provide sound metrics on revenue cycle management current status and progress towards goals. Excellent interpersonal and communications skills to prepare and present reports and analyses, and to convey complex information clearly and concisely to all levels of staff and management. Excellent ability to motivate, influence, and persuade others, and to cultivate a strong commitment to efficiency, functionality, and quality customer service. Thorough knowledge of metrics, analytics, and data synthesis in healthcare revenue cycle management and their use to identify trends, produce reliable forecasts and projections, and create reports, dashboards, and presentations. Thorough knowledge of information technology specific to healthcare revenue cycle management and related functions, including software, hardware, tools, techniques, and systems. Preferred Qualifications Bachelor's degree in related area and/or equivalent experience/training Key Responsibilities 35% - Management and Strategic Planning 25% - AR Analysis and Quality Assurance 20% - Process Evaluation and Enhancements 10% - Staff Management 10% - Reporting and Compliance Department Overview The Patient Billing Department performs billing and customer service functions for the Hospital, Hospital Clinics, PCN clinics and Professional Services billing groups. The department manages the financial assistance program/charity care, call center and bad debt receivables for all health system billing groups. The Patient Billing Department assists patients with their billing questions, payments, and financial assistance needs in a high-volume call center. POSITION INFORMATION Full Salary Grade Pay Range: $129,000 - $294,000 Salary Frequency: Monthly Salary Grade: Grade 28 UC Job Title: REVENUE CYCLE HC MGR 2 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100 Shift Hours: Monday - Friday 8AM - 5PM Location: Patient Contact Center (HSP166) Union Representation: Non-Represented Benefits Eligible: Full Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and locally based remote work) Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html High quality and low-cost medical plans to choose from to fit your family’s needs UC pays for Dental and Vision insurance premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to free professional development courses and learning opportunities for personal and professional growth WorkLife and Wellness programs and resources On-site Employee Assistance Program including access to free mental health services Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands Standing - Occasional Up to 3 Hours Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Occasional Up to 3 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6 Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours Special Requirements This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s) The duties or functions of this position include the handling of cash (or cash equivalents) Diversity, Equity, Inclusion and Belonging At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California’s Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere #LI-DNI