Launch Manager (Remote)

Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses."Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert EinsteinWho You AreNaturally organized and detail-oriented, you keep projects movingA confident communicatorEmpathetic and patient when teaching others new tools or processesEnergized by helping customers succeedComfortable juggling multiple customers at different stagesCurious and eager to learn technical details without being an engineerThrive in a fast-changing environment and can adapt quicklyCollaborative and enjoy working cross-functionallyWhat The Job IsGuide new customers through onboarding and implementation of our softwareRun regular check-in calls to make sure customers are set up for successUnderstand each customer’s business goals and tailor the setup to fit their needsCoordinate timelines and ensure projects stay on track through go-liveTrain customer teams on how to use the product and ensure adoptionTroubleshoot setup issues and work with our engineering team when neededPartner with Sales to ensure a smooth handoff from the sales processShare customer feedback with Product and Engineering to improve the experienceContinuously improve implementation processes for efficiency and impactStay organized while managing multiple customers at various stagesLearn to write simple queries over timeHandle conflicts between deadlines and throughputOpenly receive coaching and feedbackActively contribute to team & company goals Who You'll Work WithAccount Executives who closed deals, to learn about customer expectationsSmall and medium manufacturers as customersProduct Managers deciding how to navigate the roadmapMarketing Managers who will take your feedback into their lead generation effortsEngineers to help work through issues and learn about new releases$85,000 - $125,000 a yearEquity401(k) matching after 90 days - immediate vestingHealth, dental, and vision benefitsWellbeing benefits and perksUnlimited vacation policy with minimum required vacation daysCell phone & internet plan coverageThis role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.