Director of Operations

Job Description Director of Operations & TransactionsWe're looking for someone who can own outcomes, build systems, and keep multiple business functions moving forward without constant oversight.At OWN Real Estate, we help over 100 families each year buy and sell homes across the Bay Area. We're a 20-agent team producing $200M+ annually, backed by 15 years of operating experience. We're also building Studio 1651, our in-house media agency, which means this role touches real estate operations, content production, and business development.The RoleYou'll work directly with our CEO to manage the operational backbone of the business:Operations & Pipeline Management — Own and advance multiple business pipelines including seller lead flow, agent recruiting, commercial real estate opportunities, and social media content production. Manage CEO calendar and strategic priorities to protect high-leverage activities. Build scalable systems and workflows as the business grows. Coordinate key relationships with clients, vendors, partners, and professional networks.Transaction Oversight — Oversee all real estate transactions from listing through close, working with our third-party transaction coordination company to ensure compliance and smooth execution. You won't be in DocuSign at 6pm, but you will ensure nothing falls through the cracks. Act as escalation point between escrow, title, lenders, clients, and agents when issues arise.Compliance & Risk Management — Review critical disclosures and contracts for accuracy. Research property/zoning inquiries with city and county authorities. Identify potential legal issues and coordinate with brokerage counsel. Advise agents on compliance requirements and best practices.Team Support & Problem-Solving — Serve as primary resource for agents' operational questions and challenges. Support sales team manager with training coordination, recruiting execution, and retention initiatives. Conduct regular KPI reviews to inform decision-making and identify operational improvements.This is about owning functions. You'll have authority to make decisions, implement solutions, and shape how we operate as we scale.ResponsibilitiesStrategic Operations (60%)Manage seller pipeline follow-up and conversion initiativesCoordinate recruiting outreach and candidate pipelineTrack commercial deal opportunities and relationship developmentOversee social media content production schedules and deliverablesBuild and document operational systems and standard proceduresManage CEO's professional calendar with strategic intentDrive cross-functional projects from conception to completionOversee ancillary business development (staging, cleaning services, etc.)Transaction Management (30%)Oversee transaction coordination process and third-party TC partnershipServe as escalation point for complex transaction issuesPrepare commission demands and track agent cap/royalty progressEnsure compliance with all regulatory and brokerage requirementsMaintain accurate records to support financial reporting and auditsReview critical documents and identify potential issues before they become problemsTeam Operations (10%)Support agent onboarding, training, and operational needsConduct regular performance metric reviewsIdentify operational bottlenecks and implement solutionsFoster strong internal communication and team cultureQualificationsRequired:3+ years experience in operations management, business development, or real estate brokerage operationsProven track record managing multiple business functions simultaneouslyStrong systems-thinking and ability to build scalable processesExperience overseeing transaction coordination and compliance (direct TC experience preferred but not required if you understand the function)Excellent judgment and decision-making ability with incomplete informationSuperior organizational and project management skillsStrong written and verbal communicationComfortable with technology and learning new platforms quicklyPreferred:Active California real estate license or deep familiarity with CA real estate transactionsExperience managing sales pipelines, recruiting processes, or business development initiativesBackground in a high-growth small business or entrepreneurial environmentFamiliarity with real estate CRM systems, MLS, DocuSign, SkySlopeProject management certification or formal operations trainingPersonal Attributes:Takes ownership and initiative—identifies what needs to happen and makes it happenThinks strategically but executes with precisionThrives in ambiguity and adapts quickly to shifting prioritiesStrong problem-solving instincts and resourcefulnessHigh integrity and discretion with sensitive business informationComfortable giving and receiving direct feedbackTeam player who can also work independentlyDetailsFull-time position, hybrid work environment (in-office and remote based on business needs)Occasional evening/weekend availability for transaction deadlines or strategic initiativesCompensation: $82,000 - $110,000 base salary depending on experience, plus performance bonus potentialComprehensive benefits package including health insuranceProfessional development opportunitiesReal growth potential—this role expands with your capability and our business growthLocation: Primarily based in Northern San Mateo County (Millbrae/South San Francisco area) with flexibility for remote workIf you want to build systems, drive results, and have real impact in a growing business, we'd like to hear from you.To Apply: Send resume and brief note about why this role interests you