Account Manager

Candidates Request Form 1 Job Title ccount Manager 2 Client Company/Dept. Name Cecil County, MD 3 ddress 200 Chesapeake Blvd. City Name Elkton State Name MD-Maryland Zip Code 21921 If others (Address) 4 5 Duration of the project Project Start Date Jan-26 Project End Date Jun-31 6 No. of Openings 1 No. of Maximum Submissions 1 7 Job Description • Review incoming task order requirements and coordinate with internal stakeholders and subject matter experts to ensure complete understanding of client needs. • Collaborate with client representatives and internal Abacus teams to ensure accurate fulfillment of staffing requests and adherence to contract requirements. • Manage daily staffing operations, including candidate submittals, interview coordination, onboarding, and timekeeping compliance. • Oversee end-to-end staffing processes to maintain high quality and timely response to all client requisitions. • Build and maintain professional relationships with client departments, ensuring reliable and consistent service delivery. • Coordinate with recruiting teams to identify qualified candidates and sustain a proactive pipeline for recurring or critical positions. • Ensure acknowledgment of job orders within required response timelines and confirm fulfillment progress regularly. • Address personnel issues promptly in collaboration with HR, compliance, and payroll teams to ensure smooth workforce management. • Develop and implement efficient administrative and operational processes to ensure seamless execution and accurate reporting of all assignments. • Prepare and deliver weekly, monthly, and quarterly reports on staffing activity, employment statistics, and performance metrics. • Track key performance indicators (KPIs) such as fill rate, retention, and client satisfaction, identifying trends and recommending process improvements. • Participate in continuous improvement and quality assurance efforts to enhance service efficiency, compliance, and client satisfaction. • Maintain compliance with all contractual, employment, and safety requirements under applicable laws and organizational standards. 8 Skill set info • 8+ years of progressive experience managing or coordinating staffing operations for government, transportation, or large-scale public-sector clients. • Strong understanding of contract execution, reporting, and compliance processes. • Proven ability to coordinate multiple client accounts and manage high volumes of requisitions under strict timelines. • Expertise in the full staffing lifecycle - requisition intake, sourcing, vetting, onboarding, and employee management. • Experience tracking and analyzing performance data, with focus on metrics like time-to-fill, retention, and attendance compliance. • Excellent communication, organization, and client service skills, with the ability to collaborate effectively across teams. • Knowledge of federal, state, and local labor standards, including FLSA, EEO, ACA, and background screening requirements. • Proficient with applicant tracking systems (e.g., JobDiva, Bullhorn) and productivity tools (Excel, PowerPoint, Outlook). • Skilled in handling high-pressure, deadline-driven environments with professionalism and attention to detail. • Strong analytical and problem-solving abilities, with a focus on continuous improvement and client satisfaction. 9 Education Bachelor's degree in Human Resources, Business Administration, Public Administration, or a related discipline. 10 Certifications (if required) Preferred: SHRM-CP, PHR, or PMP Certification. 11 Documentation Required for submission Resume 12 Work Hours General 13 14 Work authorization required US Citizen & GC 15 Relocation is accepted No 16 Remote work No 17 dditional Notes if any By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.