Member Service Representative (Part-Time)

Job Description Member Service Representative (Part-Time)Location: Omaha, NE (On-site) Status: Part-Time, Non-ExemptPosition SummaryUnion Pacific Streamliner Federal Credit Union (UPSFCU) is seeking an energetic, service-driven Member Service Representative to deliver exceptional experience across branch, digital, and call center channels. This role supports member transactions, manages inbound and outbound communications, and builds lasting relationships by identifying and meeting members' financial needs for Union Pacific Railroad employees and their families nationwide.Key ResponsibilitiesDeliver efficient, accurate service through ITMs (Interactive Teller Machines) and Hyosung BlueVerse™ software platformProcess cash transactions using teller cash recycler technology and print checks as requiredProvide high-quality support for inbound calls, resolving member inquiries and service requestsConduct outbound calls for follow-up, outreach, and relationship-building initiativesRespond to member needs across multiple channels, including phone, email, text, member relationship management software, and in personOpen new accounts, certificates, and assist with consumer loan applicationsProcess mail transactions, loan payoffs, and account servicing requestsEducate members on products and services and identify solutions to meet their financial needsResolve account questions and issues to full completion with accuracy and professionalismMaintain compliance with all credit union policies, procedures, and confidentiality standardsQualificationsHigh school diploma or GED requiredCustomer service, call center, and/or cash handling experience preferredStrong verbal and written communication skills with a professional phone presenceAbility to multitask across multiple service channels in a fast-paced environmentDetail-oriented with strong problem-solving and organizational skillsComfortable using technology and learning financial systemsSchedule & Work EnvironmentScheduled in 5-hour shifts during weekday business hours (9:00 AM – 6:00 PM)No evenings or weekendsOn-site position located in downtown Omaha (not hybrid)Compensation & BenefitsCompetitive hourly pay with opportunities for career growth and advancementFourteen (14) paid holidays plus accrued Paid Time Off (PTO)Paid downtown parkingWhat We're Looking ForA collaborative team player committed to delivering outstanding member serviceA proactive self-starter who thrives in both inbound service and outbound outreachA relationship builder who takes pride in creating positive, meaningful member experiences