Automotive Service Advisor

Automotive Service AdvisorAre you ready to join a trusted brand that values your expertise and offers career growth? Vista Nissan is seeking an experienced, customer-focused Service Advisor to join our high-performing team! This is an exciting opportunity to build your career with a company that values integrity, growth, and exceptional service.Competitive Pay | Career Advancement | Excellent BenefitsWhat We Offer:A career path with ongoing training and professional development opportunitiesPaid Time Off starting on your first day of employmentComprehensive medical, dental, vision, life, and disability insurance401(k) with employer contributionFitness and Wellness reimbursement of up to $75 per monthTuition reimbursement for automotive-related educationEmployee discounts on vehicles, parts, and serviceA supportive, team-driven culture that values your successPosition Overview:As a Service Advisor, you'll be the bridge between our customers and technicians ensuring every customer receives transparent communication, accurate repair estimates, and a positive service experience. You'll guide customers through maintenance and repair decisions, review warranties and coverage options, and help maintain our reputation for trusted automotive care.This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in delivering an exceptional customer experience.Who You Are:A skilled communicator who builds trust and rapport quicklyOrganized and detail-oriented with strong follow-up abilitiesMotivated to meet and exceed productivity and customer satisfaction goalsCalm and positive under pressure you turn challenges into opportunitiesPassionate about educating customers on vehicle maintenance and safetyExperienced in automotive service (2+ years in a dealership environment)Essential Responsibilities:Greet each customer promptly and courteously; set a professional and welcoming toneListen to customer concerns and document them clearly on repair ordersReview warranty and service contract coverage and explain repair recommendationsProvide accurate cost and time estimates before work beginsKeep customers informed on repair progress and contact them promptly with updatesAdvise customers of additional maintenance needs in a transparent, professional mannerSchedule appointments, coordinate with technicians, and manage repair order flowInterpret warranty information and handle related claims appropriatelyAssist the Service Manager as needed and follow all company policies and safety proceduresRequirements:Minimum 18 years of ageAt least 2 years of automotive dealership experience in a service advisor or similar roleValid driver's license and a clean driving recordAbility to pass a background check and pre-employment drug screeningAuthorized to work in the United StatesWho We Are:Vista Nissan, part of the Summit Automotive Partners family, operates on a foundation of Humility, Integrity, and Passion. We believe in the Power of Yes empowering our team members to create stress-free, personalized experiences for our customers.Summit Automotive Partners is a privately held automotive group headquartered in Centennial, Colorado, operating 11 dealerships across Colorado, Wyoming, and New England. Our people-first culture drives everything we do because when our associates thrive, our customers do too.