Account Advisor

Position: Account Advisor, Full Time Employee Training Pay Rate: $14.00 per hour Safety Sensitive Position Pursuant to Act 593 of the Arkansas Marijuana Amendment Mission: We are looking for individuals that are ready to contribute to the rapid growth potential in our Contact Center! Customer service agents who are career driven for advancement while thriving in a high energy, enthusiastic and competitive work environment. We strive to deliver the unexpected to our clients in both service and sales for the best customer service experience. Attitude plays a huge role in the success of our contact center and associates. Responsibilities Assist callers with inquiries regarding their accounts and current promotions in their market Be able to maintain multiple system client calls to answer any type of call that should arrive, mostly selling opportunities and billing Track personal sales goals and call performance ratings Process on-line account transactions, (such as new broadband orders) and requests for surveys, upgrades, downgrades and transfers Ability and willingness to learn and understand a diverse product line Keep accounts updated with correct client information and thoroughly complete all client information on each new order Provide timely follow-up on call-backs Maintain an up-to-date understanding of industry trends and developments that affect target markets. (Know your competition) Some weekend work required May be after-hour opportunities available Exemplify high energy and self-motivation with analytical skills Strong commitment to customer service Excellent communication and listening skills with a friendly outgoing personality Professional phone manner and presence Be a Team Player Other Helpful Skills Type 30 WPM Knowledge of Word and Windows Service Oriented Demonstrate attention to detail Problem solving skills Excellent written and oral communication skills Ability to work independently and as a team Ability to handle and follow up on multiple tasks Demonstrate ability to take initiative Demonstrate time management and organizational skills to meet multiple deadlines Interpersonal skills and relationship building with both internal and external clients Professional, upbeat, positive, friendly attitude and demeanor Conditions and Educational Requirements High School Diploma or GED Legal adult (18 or older) Reliable Transportation Office Environment Sitting for extended periods Finger dexterity and frequent wrist movements Excellent Compensation Benefits Medical, dental and vision insurance Life and Disability Coverage Vacation, sick and personal time Paid Parental Leave Paid Holidays 401K (company matching) Profit Sharing Employee Assistance Program Please send resumes to: Email: ClientCarejobs@wehco.com Phone: 501-244-4446 WEHCO VIDEO, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. WEHCO VIDEO DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, DISABILITY STATUS, VETERAN STATUS, SEX, AGE OR GENDER; OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. APPLICANTS MAY NOTIFY THE EEOC, FCC, OR OTHER APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN DISCRIMINATED AGAINST.